Can I escalate a ebay buyers claim?
No, i was selling and the guys and idiot.
Sold a warranty replacement iphone on ebay as new other clearly stating it was a warranty job.
Sold on thursday, by 4.30 fri he was asking why there was no notification of dispatch on ebay and that he paid for express delivery and ended with “??????” which annoyed me, plus id sent it that day, the post hadnt even gone and he was ranting.
Then he comes back to me wanting a partial refund cos he took it to apple to have it checked over and they have obviously said it doesnt have warranty. Hes claiming it should have as i described it as “new”.
Im claiming hes a dick.Posted 4 years ago
That bits besides the point, he paid for special delivery which he got. It was “Hi, There is no indication on eBay that the item has been shipped. I paid £7.50 for express delivery ?????.” before id finished work and even before the post had gone that day.
Whats wrong with a nice “did you manage to post my phone?” he ranted some more to my reply.
Its the he expects warranty on a warranty replacement things thats the problem. If it had warranty I would have said with warranty. He didnt ask, and now wants a partial refund. I offered a full and he refused.Posted 4 years agodannybgoodeSubscriber
Agree with cloudnine.
Be nice, apologise he misunderstood the listing (not that the listing was wrong – big difference) and say if he’s not happy he can send the phone back on upon a satisfactory inspection you’ll refund him the while amount.
Its an iPhone – it will sell again no problems.
If he refuses to send it back and still demands a partial refund i don’t see him getting anywhere.
Danny BPosted 4 years agodknwhySubscriber
Am I a bit stupid here or should a warranty replacement phone have a warranty??????? 😉Posted 4 years ago
My HTC broke and I got a new one under warranty. I got a 2 year warranty with the replacement phone. Doesn’t the replacement become a new transaction and the warranty start again with the new product?
According to apple and their serial number system the guy said it was new not a refurb.
The listing clearly stated NEW OTHER and WARRANTY REPLACEMENT. the warranty does indeed take over from the old phone, he’s complaining it doesn’t have 12 months.
I told him full refund. Theoretically as far as the law is concerned he’s not bought it from an authorised source he has no rights to warranty. It’s only cos it’s apples usual policy to warranty the non original owner.
He won’t escalate cos he prob know he won’t win. I keep asking. So I can’t escalate it and make eBay decide.
Im not gonna give him any cash back so why would I offer if I didn’t have to?
“Boxed Apple iPhone 4s 16gb on any network
Boxed with accessories.
Still in protective wrapper as received from Apple as warranty replacement, any marks you see are bubbles in the plastic wrapper
Please not as this is a warranty replacement the box will not match the phone.
Any questions please ask”Posted 4 years agosugdenrMember
Its the usual problem, people are not very intelligent, dont read the description and expect things to match the expectation they formed in their imagination rather than the reality of what is on offer.Posted 4 years ago
He should have paid attention at school, then he would understand words and language better.
Paypal should not refund unless he has returned it in ‘as new’ condition, if he plays any paypal games you make that clear to them. Also if they much you about you have his names and address to issues a small claim.
Like this ‘ I am sorry that you misunderstood the description, however it was accurate and correct. I will only agree to accept the phone back in the condition it was sent to you (unused), I have already been contacted by 2 other second chance bidders offfering to buy it at this price if the buyer decides not to buy. And I have emailed paypal to put them on notice of this dispute because I have offered a full refund and you have refused but are trying to get money off.”
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