Afternoon All
Back in 2014 we had a Texecom Ricochet alarm system installed, cost a fair bit but it came highly recommended. We entered into a service contract, expecting to pay £170ish a year. Fine, sounded fair enough.
However, we seem to be getting regular battery faults in the sensors, which immediately prevent us from setting the alarm, replacing the battery itself is an very easy 2 minute job but sets off the tamper alert which we cannot reset without a special ‘admin ‘code.
I thought that our ‘service contract’ would cover this, but no apparently not and our provider charges a toe-curling £90(!!) to come and replace the little battery (they’re based locally so it’s not even a big drive) and refuses to give us the admin code, meaning that we have to pay £90 for a 2 minute job every time.
It’s a bit like buying a car and budgeting for an annual service only to find out the bonnet’s locked tight, the garage keeps the key and you have to pay £90 to have the oil and water checked.
Are there any independent alarm engineers out there who’d be able to reset the system and get us the admin code so that we can replace the batteries ourselves and tell the rip-off merchants to do one? I appreciate it may mean a new control panel.
Not being able to work on a system that I’ve paid all this money for is galling to put it mildly and being ripped of every time we do get a battery changed is infuriating.
Any suggestions? anyone done anything similar?
P.S. The alarm does nothing to reduce our home insurance so not having it ‘certified’ every year is not an issue.