- BT phone and broadband costing me a fortune!!!!
I use plusnet and really like them, they’re owned by BT I believe though. UK call centres is now something I consider whenever I buy any service. I’m surprised TalkTalk are being recommended tbh, I’ve never heard anything but bad things! Guess they could be turning themselves round though.Posted 5 years ago
jonny rocky mountain – Member
Is it easy to change over to other company’s ? Coss i’am useless with technologyPosted 5 years ago
I just made my order online and then they did the rest. I didn’t even have to cancel my contract with BT, I just got an automated call from them saying they were sorry I was leaving.
piemonster – Member
Have you tried talking to BT, our deal improved hugely just through a “your too expensive” phone call.Posted 5 years ago
Even so, I bet it’s still not as cheap as many other providers. My BT bill was always over a £100 per quarter, sometimes quite a bit more as I didn’t have unlimited downloads. My TalkTalk bill is £18.20pm (£54.60pq), that will go up to £21 in a few months but the current deal would be that price for 12 months.oliverd1981Member
I like to stick with BT for my phoneline – call me old fashioned but they do seem like the easiest people to speak to if you have a technical issue with your line.
a massive caveat to that is that I barely use the landline – it’s just a conduit for broadband
I’ve found 02 to be a straightforward and reliable broadband provider, and they’re easy to get in touch with if your mobile is with them.Posted 5 years agodisbenSubscriber
Im with EE – changed over the New year – they provide phone and broadband and for the first year it works out at 16.50 for both together (per month) – unlimited internet. Thats £2.50 per month for internet. Pretty good imo.
Service was very good and apart from BT mucking up when they got told I was leaving (they set me up with a new account by mistake – not EEs fault), has been very good.
If you are interested, I think if you say I recommended you (email for my real name), you get more money off as well.
Hope that helps.Posted 5 years agoThe FopsterMember
In my experience BT and specifically BT Openwhatever are a shambles. I won’t deal with them any more on principle (other than having to use BT Openzombie due to their monopoly position). Plusnet for internet here and very happy with them – great to deal with over the phone and no issues with the service. Price was OK.Posted 5 years agoP20Subscriber
We use plusnet after the shambles of BT especially their call centres in you have a problem. Plusnet have been simple, approachable and good to use. I’ve used O2 in the past who were good if you’re on their mobile network, but they just announced that they are changing to sky.Posted 5 years agomattsccmMember
I dumped talktalk for BT. Only issues I have had have been line issues and its quicker to go to BT than the others as they “own” the lines and the other go through them anyway. Talktalk were shite.Posted 5 years ago
However I would happily change but I can’t find anyone else that does 24/7 phone calls. suggestions?chunkymonkeyMember
Whatever you do, please don’t join Talk Talk. Absolute nightmare.
I’ve just moved from BT to EE. I pay £19 a month for line rental, off-peak calls and unlimited broadband. I was that impressed I swapped mobile over from Vodafone too.
BT told me that they would match the price, but they wouldn’t give me the difference for the last eighteen months they were over charging me! EE even paid BT out for the last two months of my contract. Can’t recommend them enough.Posted 5 years agoforredMember
For gods sake don’t go to talktalk.Posted 5 years ago
I was with O2 for years. Very happy. Fast service (14mbs average). Never dropped.
I moved mobiles and so the cost went up so I decided to move to talktalk and get the free youview box.
Worst mistake I’ve made. Speed instantly dropped to about 4mbs. Broadband would cut off every 10 mins when busy. Customer service has got to be the worst example I’ve ever dealt with (in years to come there will be training videos based on talk talks mistakes).
Moved to bt a few weeks back. Now 17mbs. Solid connection. Very happy.
You do get what you pay for. And my kids want it all.JamzeSubscriber
Happy new Sky customer here. Had BT for 18 months. £44/month, unlimited calls/internet. OK’ish speeds in theory (6 meg) but paltry upload speeds (kbps) that completely put the stoppers on my plans to work more from home, bit more work/life balance etc. Online meetings, Vodafone Sure Signal, sending emails with attachments, nothing would work reliably.
iPlayer or LoveFilm would just buffer at peak times, we often gave up on watching a film part way through.
Any calls to BT just blamed my kit, with a threat to charge me if they came out and found nothing wrong.
Anyway, you do need to do a bit of research IME. Use…
to find your exchange. What you’re looking for is people who have their own infrastructure in your exchange (the LLU bit). Otherwise you’re just buying a repackaged version of the same BT Wholesale service.
So it was TalkTalk or Sky for me. Had previous with TalkTalk, so gave Sky a try. Parting shot from BT was a bit of a rant that there was no way Sky’s service could be quicker, as it’s all the same.
So…now on Sky. £10/month unlimited (free for six months), £5/month unlimited calls (including international to US and others, useful with family out there), little bit cheaper line rental and a £25 M&S voucher.
17 meg download, 1 meg up and seems rock solid. Everything just works.Posted 5 years ago
The topic ‘BT phone and broadband costing me a fortune!!!!’ is closed to new replies.