- BT new phoneline not recieving calls and stuck in a call centre loop
2 weeks now, and tens of phonecalls, 2 engineers visits (no problem with line or equipment)
Phone we can make calls out but incoming the caller gets a ‘number not recognised’ message
We eventually got broadband (Infinity) fixed yesterday after 2 weeks, apparently they hadn’t completed an order (between BT and BT Openreach) or somethin
phone-line though is still the same
(Indian) call centre people deny any fault, refer it back to Engineering
Engineering test line, find no problem, close the case
I re-open it and we all start again
Worst customer service I have ever encountered but kind of stuck as if it is a problem with the BT line (previous houseowner tells me it was okay) then going elsewhere (Virgin not an option, not in the area) will still have the same issues as another supplier has to use the same BT owned infrastructure
Any BT people or telecoms engineers here know what the problem might be?Posted 4 years agosparkyrhinoSubscriber
Have you swaped provider? If so , there is nothing wrong with your line, the transfer of ownership between old and new providers hasnt gone through fully,happens the odd time, everthing will appear fine on all systems, you may have to contact your old provider to get them to reissue cease order.Posted 4 years agounovoloMember
Email the head cheese with your issues,I’m sure the details have been posted on here once before.
Point out how you have been repeatedly let down and what a poor service you have received so far.
Hopefully it will get the ball rolling ,looks like someone at BT won’t take ownership of the issue.Posted 4 years ago
Yes it’s the right number
Yes we have moved house and transferred number from Virgin (it was originally a BT number before we switched to cable years ago)
That was what I suspected and what I’ve told them (as has engineer)
No reason to suspect line in street in at fault, everything worked fine last month for previous owner
UnovoloPosted 4 years ago
Any contact details? Given I’ve been told they don’t even have a complaints procedure/department and all the website provides is an address to write to (don’t get me started on Royal Mail not redirecting our post…)
You sir are a starPosted 4 years ago
In the meantime I have called Virgin, spoken to a real person in English who has confirmed they have had no contact from BT to release the number, this has now been actioned and hopefully in 48-72 hours all will be sorted
All it took was a 10 minute call to their competitor!cinnamon_girlSubscriber
I can’t believe that you’ve given BT your custom after all the moans on here! 😉
They are undoubtedly the shittiest company to deal with. 😐
Hope you get it sorted out, must be incredibly frustrating for you.
Edit: it took BT 8 weeks to set up broadband and I threatened them with the Small Claims Court for reimbursement of the money spent on calls to them.Posted 4 years ago
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