Broken down dishwasher. Assuming insurance wont be much help?
Top of the range Bosch, 6 months outside 2yr warranty.
Borked – something to do with main heater/pump thingy according to engineer (from a firm I trust). Thick end of £250 to repair. £500 for a new one.
AA home contents insurance covers only “Accidental Damage” to non-portable domestic electrical equipment, but excludes “mechanical or electrical breakdowns” which is what this is I suppose. So It’s probably pretty clear that Household insurance isnt going to cover this?
Suck it up sissy time isn’t it? 🙁Posted 4 years ago
Bosch just wanted to send an engineer out a week away whereas our local service company was able to make it in a few days. I wasnt planning on asking bosch to extend the warranty though if that’s what you mean.
And I never even used it wash a drivetrain 🙁
Although apparently some glass was found in there…so it may be hard to pin a manufacturer down to a defect.Posted 4 years agosuperfliMember
Buy another Bosch from ebay. Plenty for sale out there for £50-£100 and will last a few years. Thats what we do. People flog em for fitted kitchens/dishwashers, so their loss is your gain 🙂Posted 4 years ago
Weve had 2 in the last 7 years (only just got our 2nd one), both Bosch (although any German one would do me).
I used to be a Miele evangelist but not any more! Their more recent products have gone downhill quality-wise. Ex got all the Miele appliances and they had been running faultlessly for many years.
My newer washing machine and fridge/freezer have both needed attention after 2 years. Not acceptable!
No heated wingmirrors here though. 🙂
Hope it gets sorted, have you checked what warranty will be on the new parts?Posted 4 years agosuperfliMember
With white goods, I try to live by the “Buy cheap and expect to replace fairly regularly, or buy expensive and expect it to last – try not to buy middle of the road”. We have Miele washing machine, cause I hate having to replace/move them b’stards and cheap everything else.Posted 4 years ago
I have sent a grumpy email to Bosch customer services suggesting that they might get in touch with my engineers and arrange for the part to be sent free-of-charge. Will see.
Mentioned that we have an AEG washing machine and an AEG dryer that have been faultless for over 15 years too. One reason for spending all that dosh on a “good” one was to invest in at least a faultless 10yrs of service for the price. Wont bother doing that again. But wont buy cheap as I hate to see the waste of disposable whit goods.Posted 4 years agodrlexMember
Echo Superfli’s POV on domestic appliances.Posted 4 years ago
Not impressed with Bosch, after expensive (£600?) washing machine failed after four years- replacement Zanussi @ £229 is almost as old, and single issue (latch) solved in 2 minutes. Would recommend a Beko as a cheap D/W – under £200 and in its fourth year w.o. a problem., having replaced a £800 F&P dish drawer that was very poor, but staggered on for six years with service calls.allthepiesMember
Sales of Goods Act ?
“It is important to remember that a guarantee does not replace or limit a customer’s rights. Customers are entitled to raise a problem with you regarding a product for up to six years from the date of purchase (five years from the discovery of a problem in Scotland) regardless of the terms of any guarantee. Customers are entitled to rely on the remedies available to them under law (outlined in this guide) rather than their rights under a guarantee, if they wish.
This means that if a customer complains to you about an item that is not fit for purpose , does not match the description , or is not of satisfactory quality , you must deal with their complaint – you cannot force them to use their guarantee.”
I’ve used it (the SOGA) on a fridge freezer which went kaput out of warranty. Got it repaired FOC.Posted 4 years ago
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