Have BOS sorted out their reliability issues on their forks and shocks these days?Posted 3 years ago
Or are they still having issues leading to long waits for spares and repair?
Will a BOS deville/kirk set up be that much better than a pike/monarch set up that it would make the lack of reliability worth it?
Many questions, ta.geetee1972Member
Reliability was never really the main problem. Support and back up were always the issue. I’ve been using BOS products for a while and though I have had manufacturing quality control issue (an undersized steerer, long story) I’ve not actually had a product go faulty.
However, they seem to lurch form one UK distributor and service centre to another. They always end up messing the distributor about so much that they, the distributor, just gives up in the end.
So while the products are excellent the concerns about where you go if things do go wrong is a real concern. I think you need to be pushing things pretty hard to get the added benefit of their performance. I wouldn’t buy them again since I’ve scaled back the speed and frequency of my riding.Posted 3 years agoJonEdwardsMember
My Vipr started making horrible noises after 6 weeks of use (clicked – sounded like chainslap when riding fast). 2.5 months to sort under warranty. (OE kit, so had to go straight back to Bos, no involvement from teh UK importer)
Best air shock I’ve used when it’s working, but I wouldn’t put any more money their way.Posted 3 years agotransition1Member
Jungle are the New Importers I know this as I used to do the servicing before them at Surf Sales.Posted 3 years ago
BOS were more interested in us buying stock than fixing the stock that went wrong. They did not support us with Warranty stock or service parts. The forks if set up correctly are amazing but there were no instructions with your new forks about equalizing the air chambers before use!! We had a stream of forks coming in from people who had pumped them up ridden off then the fork cavitating.
BOS are not business people more engineersSpeederSubscriber
It’s such a shame – it’s like they simply don’t understand that what they’re not doing at the back end is massively impacting the front end. There’s only so long that people will keep taking a punt on “the best performing fork” if they’re not going to be able to get it warrantied or serviced in a reasonable timescale.
People will just go and buy Pikes. . . . . or Fox if they’re daft.Posted 3 years agotasteslikeburningMember
I’ve owned 2 sets of BOS forks and haven’t had any issues. I don’t think Bos have better or worse reliability than the other main brands but they just don’t have reliable after sales support and that’s a problem as many have indicated in this thread.
Personally I think BOS has lost their lead on performance and other brands have caught them up on price! I bought a new bike a few weeks ago and I went with a set of Pikes and I’m finding them better than the Devilles on my old bike plus my LBS can service and support them.Posted 3 years agostevehSubscriber
I had a pair of stanchions on some devilles wear out after 9 months use, they refused to repair them under warranty and I had to pat for a new set. Despite the information saying 2 year service interval or 1 year with heavy use and them being 10 months old I should apparently have known to service them early.Posted 3 years ago
Dealing with them a pain and they were very unhelpful. Consequently I sold all my Bos bits (deville, idylle and stoy).
I gotta admit that my BOS Units (Idylle SC and Void) came with my bike and as such, I have been very happy with them. They are the best performing suspension I have ever used. Previously, I was a big fan of RS Lyriks, but the BOS’ feel far better. However, would I buy them separately as a bike build or after-market replacement? Almost certainly no, mainly due to the price, but also because other makes perform almost as well, which makes the extra cost even harder to justify.Posted 3 years ago
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