Bit of a rant…………….pauls cycles

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  • Bit of a rant…………….pauls cycles
  • clubber
    Member

    They're far from the only company though I agree it's annoying. Just vote with your feet or arrange home delivery and collect from the depot when they fail to deliver. Works for me when I have to.

    Premier Icon ton
    Subscriber

    clubber, i would rather pay £100 more for the chosen bike than deal with them mate.
    shocking company ethos in the present climate and all that………

    clubber
    Member

    Maybe.. or they've been hit by fraud a few times…

    Premier Icon alexonabike
    Subscriber

    Maybe they're doing this to protect YOUR card details from being robbed?

    simonfbarnes
    Member

    i spend thousands of pounds a year on bikes and bike stuff

    yes we know ton, it's almost like you can't decide what you actually like, so you just buy everything :o)

    Premier Icon ton
    Subscriber

    barnes, and i still pay less than you spend on cameras…….. 😉

    Premier Icon chakaping
    Subscriber

    I've always found them honest and helpful.

    traildog
    Member

    Lots of company's do this. Credit card fraud is massive at the moment and it may well be a step to help prevent this. Bit strong calling the guy a tw-t because he won't do something you want him to. Just go elsewhere, stop being abusive and chill.

    mamadirt
    Member

    yes we know ton, it's almost like you can't decide what you actually like, so you just buy everything :o)

    Nowt wrong with that Ton 😉

    To be fair, I've dealt with Pauls Cycles several times and had no problems . . . next day delivery on everything, but then there is always someone at home here.

    Premier Icon ton
    Subscriber

    i am not saying they are not honest or helpfull, just that other companies send to a differant address.
    look on most bike checkouts, they give you a option to get it delivered to a differant address.
    oh and guess what we do at work too.

    Premier Icon convert
    Subscriber

    There are far more companies that allow you to get it delivered to work than don't and I guess the fraud aspect is the same for all so why some companies go one way and most others the other is a mystery. However, the ones that don't deliver to the address I want always loose my custom as its more faff than its worth and there is nearly always another company to choose instead. I guess those that are flexible about delivery loose moreto fraud but the extra business more than makes up for it.

    It seems we have gone far enough down the line of online shopping that you would have thought it prudent for the credit card companies themselves to have a registered home address AND delivery address which companies could check – better for all involved surely?

    Premier Icon ton
    Subscriber

    and most companies are protected from card fraud, we are…….

    Premier Icon ton
    Subscriber

    what a **** useless **** company………..

    i spend thousands of pounds a year on bikes and bike stuff with
    crc, wiggle, charlie the bike monger,hubjub, riverside, progressive, one one……………………..
    every single on of these companies lets you pay with credit card and get stuff delivered to your works address cos when you and the wife work full time there is not anyone at home.

    the twat5 at pauls cycles must be the only company in the uk that do not do this.
    they will however deliver on a saturday for you…………at a £30 charge.

    pauls…………..smell the FURKING COFFEE…………you pile of shyte……………. 😉

    tangobravo
    Member

    er no, if card fraud happens they pull the money from the companies bank acount with no warning or notification.

    Anyone who delivers to a non standard address doesnt have a leg to stand on. And if they are sending out 1000+ bikes they are going to be cagy about doing that with no guarentee of getting their cash for it.

    stop winging and pick it up yourself.

    simonfbarnes
    Member

    barnes, and i still pay less than you spend on cameras

    I was laughing about this till I found out Nikon are doing an improved version of the Nikkor 18-200mm VR priced £700+ :o) The old version is still hovering around £500 after 3 years, so it must still be very popular, though mine is getting a bit rattly…

    tangobravo
    Member

    er no, if card fraud happens they pull the money from the companies bank acount with no warning or notification.

    Anyone who delivers to a non standard address doesnt have a leg to stand on. And if they are sending out 1000+ bikes they are going to be cagy about doing that with no guarentee of getting their cash for it.

    stop winging and pick it up yourself.

    mamadirt
    Member

    Ton, I may be wrong but I think that even CRC have to deliver a first order to the credit card address, although subsequent orders can be shipped to work. Is this the new bike for your missus? What did you go for?

    avdave2
    Member

    Convert has the best idea. Allow card users to register a delivery address with the card supplier. All the convenience without the risk.

    Premier Icon sing1etrack
    Subscriber

    This was mildly irritating when I bought from them a couple of months back – I just got my retired dad to buy it on his card and picked it up from his place and wrote him a cheque. I realise not everyone can do this though. £30 for w/e delivery's hardly the end of the world – Merlin charge this as standard delivery – and the bikes are dirt cheap so it's a small price to pay really. Their service was spot on by the way – quick delivery, cheap price, good communication, minimal assembly required.

    G
    Member

    The fraud they are trying to avoid is the one where a card has been cloned or details copied, anf the card is then used to buy goods with them being sent to a third party address. Its very common, and is ususally in respect of high value easily disposable purchases…. bit like a bike for example.

    If Pauls fall for it they carry the can, no one else. Perfectly reasonable position on their part. Judging from the torrent gushing forth above, I'm guessing that their customer service may well have had a bit of a trial this morning.

    Heather Bash
    Member

    p1ss poor rant frankly

    I think Paul's Cycles are excellent. The delivery only to the registered address is probably stipulated by the card company or whoever processes the transactions.

    Phone your card company and change your registered address to where you work. Wait until the delivery, then change it back. Simples.

    I may be wrong, but I don't think that any addresses are checked when you place an order. Just put your work address as your home address, and ask for delivery there. IIRC addresses are only checked if there is a fraud claim.

    ski
    Member

    Ton – stick it on your work credit card if you have one 😉

    zokes
    Member

    ton – Member

    barnes, and i still pay less than you spend on cameras……..

    Nar, he uses that cheap Nikon rubbish 😉

    Premier Icon Drac
    Subscriber

    they will however deliver on a saturday for you…………at a £30 charge.

    i would rather pay £100 more for the chosen bike than deal with them mate.

    😯

    john_l
    Member

    I may be wrong, but I don't think that any addresses are checked when you place an order. Just put your work address as your home address, and ask for delivery there. IIRC addresses are only checked if there is a fraud claim.

    billing address will be verified at point of card authorisation & they'll get a response advising whether or not it matches the delivery address. If they still choose to ship then the liability for any fraud sits squarely with them. In most cases.

    uplink
    Member

    Ton – get your billing address changed to work

    easy

    Chevin
    Member

    If they use the same system as us then the card machines ask for postcode and house number of the card. If you put something else in it's not authorised. If we then send it and it turns out to be dodgey we (as a shop) have to pay the money back to the card issuer and loose the goods etc.

    Matthew

    FuzzyWuzzy
    Member

    I don't work in retail but I imagine the shop has additional liability if they ship to other than the CC address, some shops take the risk but others don't (probably because they can't afford to). I've ordered recently from Freeborn and Winstanley (yeah I know :p ) and they have the same policy. With Freeborn though you can usually get them to ship to a different address if you phone them up first.

    It's a PITA for sure but not really the bike shop's fault, rant at all the thieving gits out there instead…

    ojom
    Member

    There are a lot of card fraud attempts out there.

    We have the settings (you can specify what level of security you want with your payment supporter) turned up to 11.

    Its just not worth the risk of losing money. It happens loads.

    They will be being cautious and may be happy to lose out on a certain amount of business in exchange for the fact they will be as protected as they can be.

    hitman
    Member

    ton
    Read your original post (but not all after) and I can sympathise with what you're saying and congratulate you on posting the info here. If possible I will always try and help the smaller comapny out, even if it means paying over the odds by a small amount but TBH some companies don't seem to care and that's when like you I lose patience and go elsewhere. For example today I needed some road chain rings. Rang LBS thinking on such a low value item I would pay over the odds partly for convenience but partly to support them. Two chainrings at the LBS were £54, at Ribble with free (normaly next day delivery) they were £21.42. That means that the LBS is over twice as expensive – FFS, they're not even pleasant in there! Another example, ordered a British manufactured component rather than the mainstream alternative. I have had to wait over a week for delivery, and another order off the same small company has taken more than a week, despite stating that I needed the part asap for a build. Wiggle/CRC/Ribble invariably deliver next day. This company does'nt seem to care and I won't even begin to tell you what their excuse was. I don't intend to buy from them again and hopefuly they'll go bust.
    My rant over 🙂

    Premier Icon ton
    Subscriber

    i still think it is crap……….
    this week i have bought with my credit card the following (and all of this stuff has been send to my works address, not my home..

    1 thomson seatpost
    1 pair of goretex shorts
    1 pair of underpant for cycling in
    1 29r rim which was sent to a address in another country
    1 digital camera
    1 pair of vans

    all items listed were bought from differant shops.

    tomh
    Member

    Pauls Cycles is my LBS, and is a alright shop, nice enough people, never had any problems, but then i always pop in and never have stuff posted

    Dylan08
    Member

    sorry about the cables chap! picked up the cables I had out for a service job and not the ones Id put aside for you… Sent a few spare cable ands though! 🙂

    simonfbarnes
    Member

    1 pair of underpant for cycling in

    on lowloader requiring police escort ?

    neilb67
    Member

    ton – Member

    1 pair of vans

    Whose going to drive the other one…

    simonfbarnes
    Member

    Giant Haystacks…

    project
    Member

    they accept cheques,BACS payments,and god old cash.

    grumm
    Member

    Very unfair rant imo.

    What's stopping you from getting a card through the door then collecting from a local depot/arranging re-delivery? Their stuff is so cheap anyway I hardly think £30 is the end of the world.

Viewing 40 posts - 1 through 40 (of 47 total)

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