- Bit miffed with Merlin cycles.
A few weeks ago I was asking on here about 2 x 10 setups and on the basis of the the thread I ordered a SLX double chainset with 26/38 chainrings.
Now I know I should of checked it prior to fitting and I will hold my hands up that I didn’t but it was only when I used the box it came in to post my old chainset off I noticed that they had sent a 24/38 instead.
I have only done 25 miles on the new one before noticing and then contacted Merlin.
Merlin have basically said that the 26/38 wasn’t in stock at the time I ordered (even though it let me order one and didn’t say anything about being out of stock) so they were sending out 24/38 instead and as I’ve used this one there isn’t anything they can do apart from a deal on some more cranks which is no use to me
Im not after a new chainset as I agree with them that I have used them but I thought they would of admitted they were wrong and sent me out a 26t ring after all that is what I ordered!!!
Bit miffed really as Ive spent quite a lot with them over the years !Posted 4 years agomashiehoodMember
ideally, they should have written to you saying what you ordered was out of stock. They really should not have sent you an alternative.
To be honest, I stopped using Merlin after I ordered a set of wheels a few years ago. They built the wheels, ready for dispatch and then called me to say the price had gone up by £40 because they made an error. I refused to pay the additional amount and went elsewhere.Posted 4 years agofasthaggisMember
Im not after a new chainset as I agree with them that I have used them but I thought they
would of admitted they were wrong andcould send me out a 26t ring ,with a price that reflected their error,after all that is what I ordered!!!
Why don’t you eMail them a nice letter telling them that,see how it goes?Posted 4 years agoconvertSubscriber
I’ve had lots of easy, cheap deals with them over the years but the only query I’ve had to raise with them was stonewalled. I bought some Rotor cranks that came with a bottom bracket unique to the cranks – unpackaged so I’m assuming oem. What they didn’t say is the BB didn’t come with the unique fitting tool needed…which could only be obtained by buying another BB elsewhere as it not available as a separate item. They just said nothing they could but I was free to return it.
Merlin (online) are very good for a pile ’em high, sell ’em cheap merchant. But occasionally buying cheap comes with a price.Posted 4 years agonealyMember
I think 24/38 (AM) makes more sense than 26/38 (AK) but it’s still not what you ordered.
Also it’s not just a case of getting a smaller granny ring as Shimano 2×10 chainrings are matched to each other so they both need to be AM or AK, see belowPosted 4 years ago
Well fair play to them Ive had a reply saying that at the time I ordered there was no option on the website to chose what chainring options you wanted so everyone got sent a 24/38.
Houns … you said the same happened to you? can you confirm this or not as I sure I remember being able to chose.
They have also said they will send me a 26t ..”However we do have the 26t chain ring in stock for £8.50 and for the sake of an argument I can send you one for free if required.”
However Im not sure it will go straight on now according to nealy’s post.Posted 4 years agogoggMember
That’s good, I was going to suggest that you make them aware of their obligations under Section 2, Regulation 19 of The Consumer Protection (Distance Selling) Regulations 2000.
“(2) Subject to paragraphs (7) and (8), where the supplier is unable to perform the contract because the goods or services ordered are not available, within the period for performance referred to in paragraph (1) or such other period as the parties agree (“the period for performance”), he shall—
(a)inform the consumer; and
(b)reimburse any sum paid by or on behalf of the consumer under or in relation to the contract to the person by whom it was made.”
The fact that they didn’t inform, but simply shipped an alternative product would be considered a serious breach by Trading Standards.
😉Posted 4 years agoNorthwindSubscriber
FWIW Merlin have been really busy the last week or so, hard to reach. I just spoke to them this afternoon, had a wee problem very nicely fixed, so I’d suggest calling not emailing.
As far as I’m concerned it’s a problem of their making and their job to fix it but I wouldn’t claim that as legal expertise- just my sense of right and wrong.Posted 4 years agoBigJohnSubscriber
If you’re spinning out on a 26 you’ll be in the smaller sprockets so the chainline on the big ring should be pretty well straight.
Congratulations, you’ll use both rings equally and your chain will last longer as it’s not being run at funny angles.
And you’ve saved weight.
A winner all round.Posted 4 years agoedlongMember
I normally roll my eyes at threads like this when people unfurl their trusty parchments of Sales Of goods Act and Distance Selling Regs, but in this case, I think you’ve every right to be peeved, you bought something, they agreed to the sale, and sent you something different to what you ordered, and without telling you – that’s, as someone else said, the sort of behaviour that gets trading standards people jumping up and down. It’s pretty much “passing off” imo.
Sounds like you’ve had some sort of reasonable response now, but it’s put me off ordering from them, knowing that they might not actually send what I order if it’s not in, and if they’ve got something that looks similar enough in stock that they hope I won’t notice…Posted 4 years agoThrustyjustMember
I had some tyres that went a bit weird, so emailed them with photos of tyres, replied to want them back. Sent them back and the whole process of issue to new ones arriving in replacement was 4 days. I even forgot about the £4 postage , thinking how much I would have had to of spent somewhere else to buy the same goods. Lets hope my new mtb shoes arrive from them in the morning. Ordered Sat night, confirmation and tracking number email at 9:05 this morning.Posted 4 years ago
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