Viewing 16 posts - 1 through 16 (of 16 total)
  • Birzman Tubeless inflator recall…any others with this design?
  • Premier Icon martinhutch
    Full Member

    https://cyclingindustry.news/birzman-recalls-tubeless-inflators-pump-up-bm12-and-bm20/#:~:text=Birzman%20has%20circulated%20a%20safety,line’s%20BM17%20and%20BM20%20products.

    Slightly raising my eyebrows at the idea of a 220psi tank involving bonded plastic components. Had always assumed the plastic just hid the ends of a fully metal tank.

    Mine (Giant control tank) looks similar, so do many others, no idea if the same principles are involved.

    What do engineering folk think about it?

    Also, ‘disassemble’ seems to be a fairly conservative description of the process. 🙂

    Premier Icon luv2ride
    Free Member

    Not great as I’ve only got one of these recently 😕 was pleased with how well it worked too after sending back a faulty Beto version.

    Premier Icon belugabob
    Free Member

    “Inflators – disassemble!”

    Not good, but at least they spotted the issue (hope nobody was hurt, during the “spotting”) and have issued a recall

    Premier Icon scotroutes
    Full Member

    I have one of the Lifeline inflators. Given the weight, I’d be surprised if there’s a metal tank hidden inside.

    Premier Icon andybrad
    Full Member

    ive got the giant one.

    worrying.

    Premier Icon supersessions9-2
    Full Member

    I’d like to see their design file to show how they’ve meet the pressure equipment directive for sound engineering practice for this design.

    Premier Icon DezB
    Full Member

    I haven’t got one, but the Beto one looks similar

    Premier Icon scotroutes
    Full Member

    I must retract my previous statement. The Lifeline one has a metal case. I don’t intend taking it apart to see how it’s all sealed/put together though!

    Premier Icon luv2ride
    Free Member

    So l’ve now received the product recall re: my Birzman inflator. Bought from CRC so email came from them. Free return offered as “item faulty” but they’re only offering a refund in gift vouchers… Shouldn’t they refund the cash? They don’t have a suitable alternative that I can see, not for the price paid anyway.

    Premier Icon martinhutch
    Full Member

    https://www.chainreactioncycles.com/customer-service/returning-an-item#:~:text=We%20make%20it%20simple%20for,to%20the%20original%20payment%20method.

    Where will my refund be paid to?
    Your refund will be paid back to you via the original payment method you used to purchase the item. Please see different refund/payment methods below: 1. Credit/debit card – If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order. 2. Paypal – we’ll process a refund to your PayPal account originally used to place and pay for the order. 3. Gift voucher – If you paid for using a gift voucher you will be given a gift voucher to the relevant value.

    In this case, the item is clearly of unsatisfactory quality, there is no option to repair or replace like-for-like, so a refund seems to be the only option, and their own policy is clear as to how that should happen.

    Premier Icon luv2ride
    Free Member

    This is from the CRC email:
    “Your safety is our number one priority, so we ask that you immediately stop using the pump as, if the item fails, it could cause injury.

    Please return the item using our free returns service, following the steps outlined here. Once we receive your item back at our warehouse, we will issue you with a refund in the form of gift vouchers”
    Looks like they’ve decided not to offer a full refund, which doesn’t seem right under the circumstances.

    Premier Icon bikesandboots
    Full Member

    Can confirm the Giant one is a full metal tank.

    Premier Icon luv2ride
    Free Member

    For anyone else with a Birzman inflator to return, Silverfish (uk distributor) just emailed to confirm the item can be returned for a full refund. Doesn’t seem to confirm whether or not this should be “cash” or vouchers, and CRC still haven’t replied to my query on this (earlier CRC email said they’d issue vouchers to the value of…”).

    I’m thinking of an Airshot to replace the Birzman but CRC don’t sell them, so vouchers not useful to me.

    Premier Icon spacey
    Free Member

    I got the email from CRC to return it but their returns system won’t let me because they have a 12 month returns policy and I bought it 14 months ago. Obviously they’re not responding to my messages, classic eh! Anyone found a way around that?

    Premier Icon spacey
    Free Member

    I looked at the airshot ones, but I just picked up a fire extinguisher for £5 and I’m going ghetto. If I get the vouchers then there is always something I need from CRC.

    Premier Icon ahwiles
    Free Member

    Can confirm the Giant one is a full metal tank.

    thanks, nice to know.

    (it’s also crap – with all the tyre-inflating oomph of an elderly hamster)

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