@cany0n I can only speak for my own experience, but the customer service at Bird is fantastic. They always answer the phone and emails and in person they are really happy to answer questions they have probably heard thousands of times, without making you feel like you are doing so.
When I got my Zero 29 I was getting back in after a 20 year gap and wasn’t sure if it was sensible or not. I asked if I should upgrade anything apart from the forks for my beginner bike.
The guys said to save my money. They could have scalped me for wheels and component upgrades etc.
So 7 months later there was only one place getting my new bike money.
The bikes are great. The build quality is excellent and I had done 1600 hard miles on mine since June, night rides, crashes, mud, clay, sand. The only issue I’ve had is my dropper post cable and that was after 1550 miles. All the new bikes in my riding group have failed, mostly due to poor building.
I’ve kept up with FS bikes on the Zero and it is far more capable than me!