I already knew from experience that their customer service was a bit “special” but this really takes the cake.
Flight booked, there’s no facility to book bike bags online so you have to ring up later to add them on, same as some other airlines. Fine, thinks I.
I thought I might get an engaged line 10 times over an afternoon before getting a ring tone at all. No problem. I got through in the end.
I knew I’d be paying 10p a minute for half an hour on hold til I got through. No worries, I’ll get it sorted and I’ve nothing better to do with my time and money anyway.
And so when I do get through I’m told they can’t guarantee to take a bike on any plane.
It’s first come first served is it? Not exactly, no. We should turn up early to make sure mine’s the first bike, then we have to wait for all the other passengers to check in and if there’s space left my bike gets on.
If there isn’t space? My bike doesn’t get on. And possibly someone might get punched. And then there are all sorts of questions about what does happen to the bike but let’s not go there.
The silver lining I’m telling myself is this procedure is so pathetic that there pretty much has to be space…
Anyone else experienced this nonsense? Any words of wisdom?
