If you are determined to buy from Germany then check if you can get same things from bike-components.de Had no problems using them. A quick call to them when my Reverb packed in and they Emailed me a returns label for free return via a drop off system. I had a new Reverb in about 5 days from the first phone call.Posted 1 week ago
Bike24.de have a dedicated English speaking phone number for inquiries too.
I have used bike-discount.de but never had cause to contact them so can’t comment, but you are not the first to say they are slow to reply to Emails. I think the phone is still king in Germany. And everyone in retail speaks English so try phoning if you have problems.zezaskarMember
For me shopping from Germany=
Massive stocks, great prices and top notch costumer service.
Sometimes also shop from Action Sports.
Had problems in the past with Bike-Discount and R2. Slow and poor communication and dubious costumer service decisions on their side, never againPosted 1 week agodoug_basqueMTB.comSubscriber
I use bike-discount a lot. I find them great. Speed varies but it always gets here in a week or so. Prices are great. They discount tax which is needed for me, CRC stopped doing that. I’ve returned stuff because I’ve ordered it badly and no issues. I’ve never returned warranty stuff so can’t comment. Bike-components I’ve found good too but a smidge more expensive.Posted 1 week agospeccyguyMember
Bike24 is CRC/Wiggle. I stopped using that crowd when they decided that where an item would be delivered would dramatically change the price (not just VAT differences. ‘Free’ post though!)
For example I’m looking now for a Use Revo light. The price is totally different on Wiggle.co.uk and Wiggle.se – both for Swedish delivery.
I just can’t be bothered to check prices across every TLD for (all) their sites for maintenance products like chains and pads. Especially when some are up and some are down!
So now first point of call is R2. Then bike-components, then bike-discount.
I’ve done returns to them all (I have had lots of sets of SRAM brakes and droppers..) and they have all been great and I wouldn’t hesitate to recommend any of them.Posted 1 week agokneedSubscriber
I’ve had warranty issues for Shimano brakes at nearly 2 years after I bought thru Bike-discount.de
Returns were indeed to Germany: but they paid for the courier – I just had to drop off at a DHL shop. Simple process through ‘my account’ or somesuch on their website. Got an email a few days later to say ‘received’. Replacements arrived 1 to 2 weeks later – no quibbles.
Better service than some UK shops imo.Posted 1 week agocx_monkeySubscriber
I’ve used these guys in Holland: https://www.mantel.com/ukPosted 1 week ago
Had to return a helmet to them because it turned up with a crack in it, and they where awesome to deal with. Managed to find some great deals here on SRAM CX-1 a while back, but I think they’re more opportunity buyers from suppliers as what they have seems to change quite often.
I suppose though, like others have said, if you have limited time to look for something it’s maybe not the best as you do need to have a rummage around their site!
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