BETD, SILVERFISH and YETI Warranty experience – read on…
Split my Yeti Big Top frame which was still in warranty. purchased Dec 2010, built Feb 2011, crack developed 15th Oct 2011. 😡
BETD contacted who were original supplier same day who requested photos by email. Sent those and then was asked to send the frame to Silverfish. Didnt have a tool for the new CK headset to remove so frame sent on 19th Oct to BETD to remove headset and send on to Silverfish. 😯
Frame received and replaced by Silverfish the following week, worried that a new frame would be hard to come by as new Yeti Importer but they had a nice new 2012 Big Top in stock. Frame changed from 2011 to 2012 with inset headset. Silverfish agreed to swap the headsets, frame set back to BETD to fit the headset who also supplied Heli-tape to re-cover as origianl frame helitaped by me from new.
All done within 3 weeks..day to day. Total cost for me – £21.00 to return the damaged frame. Now have a nice new 2012 Bigtop in BLACK, new CK headset and lots of helitape. 😆
I think there are users on here from Silverfish and perhaps BETD – Just wanted to say a massive thanks for great communication and a great service from all.Posted 6 years ago
Thanks Guys,Girls at BETD and Silverfish.FraserCookSubscriber
I also have nothing but great things to say about Yeti and Silverfish.
full saga over on bikeMagic with photos
Less then three days from Silverfish knowing details till retrofit new part sent out under warranty. Thanks alot. Just back from being overseas, lets get in the hills. in fact what am i doing on internet, i have a Yeti that needs wheels and crankset fitted, before getting it nice and muddy!Posted 6 years ago
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