Best customer service? Lets big some people up eh?
I’ve had great service in the past from them, but am still waiting for my ordered in the price error specs.
According to UPS mine’s coming today 😀
Enigma Cycles, have been very helpful and friendly with a lot of questions i’ve asked.Posted 6 years ago
MOJO suspension, great service.vinnyehSubscriber
Evans, for the cheerful way they price match.
Oakley, cos they didn’t just hand out ‘£10 off your next £100 purchase’ vouchers when they cocked up. And for their frame replacement service when you sit on, and squash, your old ones.
And the King Canute award to 2pure for supporting Crank Brothers products.Posted 6 years ago
I’ve never ever had to deal with Hope. Which means I’ve no idea about their customer service. A strong, brilliant product means you’ll never see a companies backup..
Merlin Cycles? I was told 3 times that the product I was interested in was ‘at cost’ and they ‘just want shifted of it’.
Why do I need to know that information?Posted 6 years agofatmaxSubscriber
The Bike Chain in Edinburgh – always top notch.
Oakley – used three times (me smashing frames that I didn’ve have receipts for, which folks had bought abroad) – above and beyond what they had to do.
Apple – some chilled out yank on the end of the phone was uber-helpful a couple of years back.
And it stays with you – I’d be very loyal to those three brands now…Posted 6 years ago
I’m not saying a word but I am known to haggle over EVERYTHING. I’d do it at the petrol station but even I’m not that brazen 8)
Works Components – fast replies and refunded product when changed frame no-quibble.
MTB-Direct. Sold me something on ebay below cost price by accident. I offered to cancel/no probs as I didn’t want to profit out of anothers mistake. He insisted and refused to be back down and that he would honour the deal.Posted 6 years ago18BikesMattSubscriber
Anywhere privately owned gets haggled
This is an interesting point, is the view that small businesses can afford it or that they are more likely to cave? It seems a little strange that most people wouldn’t dream of haggling in tesco (for example) but would be happy in a small independant
(and thanks to those who mentioned us, we do try so it’s nice to see it gets noticed)Posted 6 years agoLoCoMember
Wrecker, stupidally busy week as was ill for a couple of days last week and catching up. (first day ill since I started 18 months ago and haven’t had a holiday either, mail me your question and I’ll get back to you asap, or is it a comment about a waiting time for service?
cheers Mosey 😀
and Bags 😀Posted 6 years agobinnersSubscriber
Just because its Friday and it’d make a pleasant change from moaning
I’ll start shall I, as I’ve just had a rather pleasant experience with Fisher Outdoors.
I had a right old bitch about my Truvativ Bottom bracket exploding after less than six months use. I then had a revolutionary idea. Instead of moaning to you lot, I’d moan to them instead.
They responded to say they’d replace it under warranty, but they didn’t have any stock of that particular part, but they’d send me a lower spec part that’d do the trick until they had them in, whereupon they’d send me a like-for-like replacement.
So after receiving the original BB I’d forgotten I had another one to follow. I’ve just had a knock on the door and received another nice new Howitzer bottom bracket
I is a very happy bunny. Brilliant! 🙂
Your refreshingly good experiences please. And no moaning!!! lets keep it positive eh kiddies?Posted 6 years agoDezBSubscriber
A couple of really good one’s lately:
and Hargroves yesterday (funnily enough, the LBS in the above story!) – ordered a hybrid for my mum – quick email reply and a phone call to the shop got the bike ready for collection the next day (no deposit needed). Then I added a rack and the guy offered to fit it without me asking! All in all a really good buying experience.
and of course, Hope Technology.Posted 6 years agoCaptainFlashheartMember
Another couple from me
Animal – Sorted out a broken bag, waaaay out of any warranty, free and fast. Awesome.
TFTuned – Ride saving greatness
Giant – Had a few issues with my NRS when I first got it. They were brilliant. Above and beyond what was required.
Hope – “What’s that you want? Custom drilled hubs? Yeah, sure, no problem. Want your name or anything else on them?” (No name on hubs, that would be naff, but hubs made for you, that’s pretty sweet!
Salomon – For my ace boots! 🙂Posted 6 years agokevtMember
Hope, time and again, vision2 led several years out of warranty sorted quickly for free, maxle hub replaced free, cracked pro 11 (many years old and very well used) replaced with evo 2 for free. you could say that its a few too many things that have gone wrong but as I know they will be sorted out in a way that many others dont match then I keep going back. quite likely to buy a new hope r4 now as wellPosted 6 years ago
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