from Ragley’s site
All Ragley Bike parts are warrantied for FIVE years for manufacturing defects (except the Ti frames that have a LIFETIME warranty for manufacturing defects). That is, should a product fail within five years because of something we did wrong, then we’ll replace it. The warranty does not cover normal wear and tear, improper assembly (such as crossed bottom bracket threads), poor maintenance or installation of parts and accessories not originally intended for, or compatible with the frame.
This warranty applies to the original owner and is not transferrable. However, due to the very fluid nature of some customers bike purchases, and the resale of second hand, partially used parts (you know who I mean), we’re prepared to stand, if not behind, but slightly to one side, of second hand owners. Seriously – if you bought it off Ebay and it snaps, get in touch and we’ll see what we can do.
Of course, we all know that stuff happens and things get broken. And if we made frames and parts to cover all eventualities, and tested for “crashing into car-park roofs at high speed” you’d never lift our stuff. So, on cases where a genuine accident has caused a frame and/or rigid fork to be damaged beyond repair, we would like to make this offer in recognition of your support.
Depending on the age of the frame or component, we will replace the part with the same, or nearest equivalent, at a reduced cost of the retail price at the date of claim on the following scale:
* In years 1, replacement cost will be 50% of retail price.
* In year 2 and 3, replacement cost will be 75% of retail price.
* In years 3 and over, any discount will be at the discretion of Ragley Bikes.
This offer is a gesture of goodwill.
The owner will be responsible for the cost of carriage in returning the frame/forks to us or our agents