Are EE / Orange talking rubbish?
I’m with Orange and contract is up in March so currently looking at options. I don’t get a signal at all in my house and have to reach out of a window to send a text message. Orange promote signal boost using UMA but is is only on a very limited range of phones.
Rep on the phone yesterday said that if I take out a 4G contract my signal will improve as it uses more powerful masts. I don’t want 4G and would be happy to just be able to make a call in my house. I’m very sceptical about this, do you think there is any truth in it? They have offered a phone on trial and return but I can’t really be bothered with the hassle if it is likely to be rubbishPosted 4 years agothemiloMember
It’s guff I’m afraid mate. The 4g signal runs off the same mast as the 2g/3G and the coverage area is the same. You may have better coverage if your upgraded phone happens to have a more effective Ariel but that has zero to do with the strength of a 4g signal. You really should get 4g if it’s available though. It’s barely more expensive and massively more usable. When you have signal, obviously.Posted 4 years agofr0sty125Member
I think 3G with Orange is 2100 mhz and 4G with EE is either 800mhz or 1800 mhz. So due to the longer wavelength then in theory you should get a better signal in some situations with 4G.
TBH I have found EE 4G to be the dog bollocks especially on upload My down speed is normally 20-40 and my up is normally 20-30.Posted 4 years agoPiefaceMember
I have the same issue and have terminated my contract early.
If you can’t get 2g you won’t get 3 or 4 repsectively – this is backed up by their own website.
They offered us a signal booster that uses the Wi-fi but want £106 for it (£53 for my wife) but as its only £56 for early termination I’ve gone for a better deal with O2 through their Open Employee service and I know I get signal.
The signal booster working over Wi-Fi may be rubbish though, they only said this after I said that I would effectively be investing in their infrastructure which other people in my area would benefit from at no cost. I also mentioned that how can it boost a signal that doesn’t exist?
Just speak to them and say that you’ve spoken to their technical team and that the only thing that will retain you is a free, no obligation signal booster and that if it doesn’t work you can terminate your contract under no obligation. They gave me my PAC pretty quickly.Posted 4 years agomolgripsSubscriber
Anecdotally, I get much more consistent signal with 4G than I did with 3G+. In my house it would cut out in the kitchem and at this desk, now it doesn’t. In my office at work there is very little 3G signal on all networks but I get full bars on 4G. So I think that’s plausible. Plus ISTR reading the same thing a while ago about signal strength and range.
However as above, there are no guarantees.Posted 4 years ago
The only reason I am giving this any time is that I currently get a stonking good deal with Orange so any network move would likely mean an extra £10 or so per month. I will pay this to ensure my phone is usable at home but would prefer to retain current orange deal.Posted 4 years agobensalesMember
Orange Signal box is utter you_know_what.
I spent 6 months arguing the toss with Orange over lack of signal at my place. As it was fine when we moved in, then gradually deteriorated over a year, and they admitted they were turning off 3G masts to roll out 4G ones, they should have released me from my contract according to the actual letter of the contract.
But no, they had to try all sorts of tests, then a Signal Box that would never stay up which they blamed on my rock-solid-never-down 120Mb broadband.
They also tried to convince me to switch to 4G as it was a ‘stronger signal’. At £20 a month more.
Cost me £650 in total to buy out the remaining time on two contracts.
I’m now happily on two Giffgaff £7.50 a month jobbies with perfect reception anywhere in the house, and faster throughput.
I’ll never give Orange/EE/T-mobile a penny again as long as I live.Posted 4 years ago
As far as I know Orange have two products
Signal Boost / UMA. Have used this before and it was very good but relies on having a phone with Orange firmware. Very few of their phones have UMA and Orange firmware is traditionally very slow at being updated. I had it on my last phone and works well but phone was replaced with generic model through insurance and never had it since.
signal Boost Box thing. Only available on business contracts so no good to me.Posted 4 years agobensalesMember
You can get the Signal Box as a private customer if you’re complaining about coverage. It’s also free.
I have one on my desk to prove it. At present you cannot just buy one like business customers can.
Anyone can have mine for the cost of the postage. No idea whether it’s linked to an account or not so caveat emptor.Posted 4 years agoCountZeroMember
what’s wrong with 4g
Nothing wrong with it but I don’t need it so not wanting to pay more for it. Like I say, would be happy to get a decent signal to send a text!
If it gets you a signal indoors, then you need it.
They have offered a phone on trial and return but I can’t really be bothered with the hassle if it is likely to be rubbish
What have you got to lose? It’s highly unlikely to be rubbish, if it’s 4G capable, and it costs you nothing to try it, does it.Posted 4 years ago
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