- Anyone used ao.com?
- the hustlerMember
We ordered new integrated dishwasher and washing machine at 4.00pm on a Sun afternoon, they were delivered 10 am next day as requested/promised and we had about 3 messages keeping us informed as to how close they were, cant say anything other than they were superb!Posted 3 years agoGrahamSSubscriber
Yeah bought a couple of things off them – they’ve been very good.
Multiple delivery slots offered at reasonable times and with text updates.
We bought a microwave the other month from them. I damaged the fascia whilst removing the pointless manufacturers stickers covering it 😳 Called them up and they sent a delivery guy to swap it for a new one without any quibbles!Posted 3 years agofreeagentMember
Don’t do it!
Use – Boots kitchen appliances instead.
The operation is run by AO, with exactly the same service etc, however you can use your Boots advantage card to collect points on your purchase..
We also got a kickback from topcashback which meant we ‘saved’ almost £100 off our Rangemaster cooker last year.
AO are great by the way – just even better if you buy via boots…
edit – from Boots website –
bootskitchenappliances.com is operated by AO Retail Limited (company number 03914998). The goods you buy from this site will be purchased from AO Retail Limited. Exact product specifications & images may occasionally differ as a result of changes made by the manufacturer.Posted 3 years agofranksinatraSubscriber
Use them. They are good value and service is superb. I posted this on my exciting washing machine thread a while ago.
Ordered from AO.com last night at 9pm, machine was in and on its first wash by lunch time today. Would have been earlier but their delivery to depot was delayed on M6 by three hours. The handling paperwork stuck on the machine shows it was loaded form the warehouse for distribution 20mins after I ordered. Pretty remarkable service considering we live is a relatively rural place as well.
I should add that they called to say they would be delayed.Posted 3 years ago
Follow up call and insurance thing wasn’t a big deal, certainly no hard selling.
and spend it on something else in 5 years time when the appliance is still working.
AO wanted £6.99 a month, which would be £250 to take the cover to 2019. So in that case, I might be inclined to agree.
However, Just spoke direct to Domestic and General, who deal with most retailers extended warranties, and cover to 2019 is £125 as a one off payment. Which seems reasonable.Posted 3 years agojohndohMember
However, Just spoke direct to Domestic and General, who deal with most retailers extended warranties, and cover to 2019 is £125 as a one off payment. Which seems reasonable.
We had a policy with them (which we took out once the manufacturer warranty expired) on an integrated washer/drier (it’s the only thing I have ever bought a warranty on as they can be very expensive to fix and go wrong lots).
Anyway, they service from them was spot on, no issues, quickly sorted. Think I used the warranty twice then we moved out leaving the washer behind.Posted 3 years agowobbliscottMember
Just had a kitchen load of appliances delivered today from AO.com. So far excellent. I got a call this morning from the actual delivery driver to give me a 2hr window when he would deliver my stuff. Also when I ordered on their website I could tell them I wouldn’t be in to receive and gave them the detailes of my builder who could sign on my behalf, so I didn’t have to be there to receive. So far so good. Not sure how they compare on prices. If they’re not the cheapest out there they’re not far off.Posted 3 years ago
Tits. The freezer I was just about to order has just got out of stock.
This is what happens when I actually do some bloody work.
Edit: Oooo. It let me order it despite possibly being out of stock.
Edit 2: Anyway. Can’t be worse than John Lewis. 2 guys in flip flops delivering a freezer out the back of a white van is not quite what I was expecting. Also, when the thing turns out to be faulty, the best they can do is collect and replace next Tuesday. NEXT BLOODY TUESDAY! ….and that’s despite me paying £20 for the quick delivery initially. Which took…erm…2 days. When I was on ao.com before lunch, they could deliver today 😯Posted 3 years agoskipratMember
Used them once with no problems at all. My mum has used them too.
Think they even match sale prices now so have a look about and they’ll match it.
Was also told about using Boots (after we used ao). Bloke a couple of doors up from me saved £££’s. Used Boots price to get a price match in another store that had stock. He used a local branch of boots as it head to be within 3 miles. Worked for him.Posted 3 years agobonchanceMember
This seems odd to me.
If I agree to pay for a generally available washing machine or whatever – and they deliver it on time – and it’s ok. Then it’s ok!
Is that ‘great service’ – or just the minimum to expect?
I normally reserve ‘great service’ for dealing well with problems.
I’ll get my coat..Posted 3 years agowobbliscottMember
It’s relative to the norm isn’t it. The normal service that we would expect from the vast majority of retailers is to give you a 12hr window for delivery and that you had to be there to receive. AO allowed me to select a delivery window within a few hours and I was able to nominate someone else to receive the goods. That’s better service than the norm and for no additional expense. If you’re paying a premium like you would at John Lewis, then you’re expectations are higher, but for a web based retailer that provides products at competitive prices you shouldn’t expect the same level of service, but AO delivers.Posted 3 years ago
If you’re paying a premium like you would at John Lewis, then you’re expectations are higher…
John Lewis charged me £19.50 in return for a delivery in 2 working days in a 7 hour time slot.
AO allow me order at 23:50 and, hopefully if all goes to plan, will deliver the next day for free.
That’s great service.Posted 3 years agobonchanceMember
For white goods I found JL 2yr g’tee (this is their own warranty on their sale) and willingness to resolve issues and pricematch – priceless 🙂
Most others call you up a few days later – to extend that warranty at cost..
I agree delivery is really important – but the 729 days after is where the service sizzle is for me..
BTW I’m in no way saying AO don’t or won’t provide good service – just a comment on ‘ok service’ and ‘good service’..Posted 3 years ago
I agree, bonchance, and I was more than happy with JL to provide me that service. However, if the earliest they could replace a broken freezer is 1 week. Then sadly, I am not going to give them the chance to prove themselves in the longterm.
Anyway. Owen just called, and AO just texted me, freezer is on it’s way and will be here between 8-12.
I will be giving ratings for delivery driver handsomeness.Posted 3 years agocbSubscriber
Co-operative electrical were also good when I used them just recently for the first time. Delivery slot of an hour and no extra charge for Saturday. Will be thinking about AO next time though – nice to have choice, usual default is currys! Currys extended warranties are reasonable prices however.Posted 3 years ago
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