anybody bank with first direct?
Want to call their customer services and have it picked up after 1 ring by someone in Scotland who can handle whatever banking query you have, any time of the day including at peak?
No other company I know of has service like FD. Amazing. Oh, and you can pay in at HSBC and bank online. Why wouldn’t you move?Posted 4 years agomatthewjbSubscriber
As others have said, highly recommended.
I’ve banked with them for nearly 20 years.
Their security is particularly good. They seem very good at working out when I’m just buying something unusual and when someone’s trying to steal from me.
Last time I had my card cloned, they spotted it, cancelled the card, issued a new one and then rang me in the morning to let me know what was going on.
By contrast, my Wife banks with Natwest. When her card was cloned they gave the contents of her account away, twice and then refused to tell us where the money had gone.Posted 4 years agoonewheelgoodSubscriber
I’ve been with them since they started. They’re fantastic – once they could see that I might go overdrawn the next day, so rang me up and asked if I wanted to move a bit from a savings account into the current account until my salary went in. Always helpful, cheerful and efficient.Posted 4 years agoplumslikerocksSubscriber
as above – they are efficient. Only downsides:
1. they bloody know how to charge for going over limits. This is avoidable though.
2. HSBC are pretty shoddy. Branch opening times for paying in cheques are rubbish.
3. They send out a LOT of paper mail. e.g. new terms and conditions several times per year, multiplied by 3 for each of my and Mrs’ accounts.
But they’ve never bollocksed up and are efficient on phone.Posted 4 years agowhite101Subscriber
Have been thinking of shifting my current account for a little while and they seem to get decent customer reviews (they are also offering £125 incentive to transfer as well). I have no real issues with Halifax where I am right now, but after sitting around for a couple of months with my foot in a cast I’ve pretty mch spring cleaned all my other financial bits and bobs and figure this could be next.Posted 4 years ago
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