- An email to Giant reference 26" bikes: will I get a reply ??
I’m not really one ever to write to a company to complain but I am going to do so on this occasion just to point out something which I reckon you will see anyhow reflected in bike sales in the uk, which actually has really frustrated/angered/disappointed me.
I love cycling..its been a passion of mine for 20 years plus both road and mountain bike…I have spent a lot of money on both over the years.
I particurlarly enjoy mountain biking and spent what is a considerable amount of money in my eyes on a full suspension mountain bike about 4 years ago on a cannondale rize 140mm (I have had a Specialised Hard Rock, Giant NRS3 and Giant Anthem,Rocky Mountain ETSX50 in the past) , on which I have pretty much upgraded everything.
I bought a giant defy road bike earlier on in the year for touring. I considered myself a big spender on bikes and kit over the years and after having spent more than 2.2k on a custom built steel road bike and a 5″ travel full suspension mountain bike. Prices now have become too high for me to consider to buying a suitable replacement and my choice is now being limited. I dont want a lower spec bike to the one I’m currently ride.
I borrowed a friends Trance X 2012 model last year and rode it …I loved it..I was very impressed…I had my heart on buying a frame and moving my kit onto it …..but Now I can’t as you’re only doing 27.5″ bikes now….
Well I have to tell you that I didnot sneer at 29″ when they came out, I rode one and guess what I didnot like it….in fact where I ride it was simply rubbish in my opinion.
I have picked up a giant trance X2 27.5″ in the shop, I love the way the frame looks and its heavy in comparison to what I currently have and the top model would cost me nearly £4k…money I can’t warrant spending on a bike now.
But more importantly I like my 26″ mt bike and its what I WANT TO stay with, and I am not alone, most of my friends actually are rather annoyed as being forced down the 27.5″ route…not just by yourselfs but by other companies and are all saying the same thing which I can’t print in English as its considered bad language.
I’ll be staying with 26″ but unfortunately it won’t be with Giant which is a shame as I would have bought an Advanced carbon trance x frame and paid the price provided it was less than 2K.
Is the frame in a 26″ still available to buy in another country ?? You cannot surely be destroying all your tooling for 26″ bikes just yet ??
I just wanted to let you know that you have lost my possible business unfortunately and am unlikely to buy a 27.5″ at even under 2K as the bike weighs 29-30lb as I asked to weigh one in my local shop…..I would then have to buy new lighter equipement to fit….is not my ideal way to buy a new bike and be told that my old gear is now effectively redundant.
I don’t see many tyre adverts in 27.5″ either in the magazines nor forums I visit.
Yours disappointed a lost Giant Trance X (frame) possible customer in 26″Posted 5 years agocompositeproMember
I can imagine the reply being
**** off you old get
anyone who’s been riding 20 years isn’t our target market disposable income or not, our target market isnt the old giffer who has been going in the local mom and pop bike shop he remembers lusting after a bike in when he was a lad ,after all there shouldn’t be many of those left due to internet cowboys and our big brand trying to compete with each other concept stores, you know the ones that only sell our brand
The young naive Ipad generation is our market now …they dont know what a wheel size is and flock into our brand stores like a tourist homing in on the apple store……cuz its cool innit
as you are neither young or naive and your possibly past it old bean i suggest the ping website and a subscription to golfers weekly be more suitable use of your time than writing emails to us
regardsPosted 5 years agobooktownmanSubscriber
See this vid from the ‘toe curling 650b marketing guff’ thread. In which Giant admit 29ers aren’t so great after all and that they therefore won’t be bothering to make any more. If you bought a Giant 29er, it’s officially crap and you must replace it pronto with a 650b, because actually they are the best.Posted 5 years agoJunkyardMember
That diagram means bugger all.
I have a ‘650b’ wheelset & the tyres measure 28″.Posted 5 years ago
I think we all know some tyres are bigger than others
The point is that 650 b IS NOT half way between 26 er and 29 er
I dont know why you say shwos “bugger all” tbh but I remember why i dont bother discussing tyre size , apparently even facts get arsey repliesjamesoSubscriber
Thank you for your letter. I passed it to someone who made it past the third paragraph and they told me to say this –
The MTB market in China is booming and we have many stores there these days. We realised we won’t sell so many 29ers there despite some ergonomic data showing the ‘short Asian people’ stereotype isn’t true. Anyway, we saw the flat sales in the UK and decided you can keep your steel hardtails with 150mm forks, we just don’t get you lot after many years of trying. We have bigger markets to be involved with these days and we think in 5 years no-one will care about 26″ anyway.
Sorry. There’s loads of choice for everyone still, even if it’s not from us. Be happy about that, it’s not communist-era Russia. Even China has pretty good choice now.
Hugs,Posted 5 years ago
I want to know – like the endowment mortgage mis-selling, and the ppi mis-selling – have I been mislead in buying an anthem x 26er last year, because giant seem utterly convinced they aren’t fit for purpose to the extent they aren’t even making them any more. How much compensation am I due? Should I set myself up to process claims on others behalf and skim 30% off of any future payments?Posted 5 years agotechsmechsMember
I have been an avid movie watcher for 20 years and walked into my local shop yesterday to discover that you are no longer willing to sell me a VCR. Needless to say I put my foot through the nearest Walkman and stormed out.
I didn’t get where I am today by innovating and bringing fresh ideas to the market place.
Sunshine DessertsPosted 5 years agomikewsmithSubscriber
mikewsmith – Member
you know there are other bikes available?
POSTED 42 MINUTES AGO #
Jamie – Member
Uh-oh! It looks like Giant have got to Mike!
If it was something other than a Giant I could care a bit 🙂 Why bother shouting at a big corp about 1 sale go find a nice bike somewhere else and reward a company for selling what you want.Posted 5 years agoTracker1972Member
So you rode a 29er and didn’t like it, do they must all be rubbish, and you picked up a stock bike and it was heavier than your own bike, that you spent loads on…
Yep, stuff seems more expensive nowadays, and maybe it isn’t just inflation… Hardly Giant’s fault though.
Edit- sorry, didn’t answer your original question.Posted 5 years ago
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