Go back to the retailer and ask for your money back. If they’ve attempted a repair and it hasn’t worked, you’re entitled to ask for a refund.

It was bought online from the apple store, not making that mistake again

At this point do. Go back, insist on a refund in writing laying out that they’ve tried and failed to repair etc. Your claim through your bank is a one shot chance and you are supposed to show you’ve done your leg work as part of the process, it’s a method of last resort and intended to be used as such. They should refuse your claim if you’ve not already given the supplier chance to make good and, so far, you’ve not strictly done that.

They might honour it but you will be SOoL if the bank says “nope, you didn’t follow procedures”

final update : Apple are collecting the Mac and I will get a full refund….finally!.

Now to buy a new Mac mini with the M1 chip, and a 32″ 4k monitor – got a budget of £500ish for a monitor so id best see the options in the Black Friday sales

Yay! Good news. What a faff though.

got a budget of £500ish for a monitor so id best see the options in the Black Friday sales

There are some lovely Samsung curved widescreen monitors I’ve seen being offered. As a suggestion 🙂

Yeah, a totally unnecessary farce only remedied with the help of consumer advice Scotland.

Looking at monitors now, Id appreciate any links to deals.

TLDR

Have you tried Microsoft or Alphabet?

Didn’t get the new Mac mini as researching for a 27” or 32” monitor that comes close to the iMac 5k display was proving too exasperating so ended up buying a 2020 27” iMac 1tb ssd in the sale at kcrs, let’s hope this iMac works as it should.