Am I being unreasonable, or is my LBS taking the mickey??

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  • Am I being unreasonable, or is my LBS taking the mickey??
  • atlaz
    Member

    My LBS told me they'd take 2-3 days to get around to removing a shock bushing so I took my shock, rode my bike to the next nearest shop and they did it on the spot. Some places are busy, you should probably have asked them up front how long it'd take.

    Candodavid
    Member

    name and shame?

    tails
    Member

    Vote with your feet.

    Premier Icon vinnyeh
    Subscriber

    Is that Mosquito?

    Premier Icon RicB
    Subscriber

    Had a similar experience with my lbs; promised to do work by a certain time and didn't. Weekend riding cancelled. In fairness the owner thought I was off the bike due to injury so didn't rush but I still took time off work on the friday to collect the bike.

    I was straight with them, saying I wasn't happy and they shouldn't have promised what they couldn't deliver. I rather they'd give me a realistic timeframe, even if it's 7 days.

    A few other people made similar comments and the shop is now much more organised, which means everyone is happy.

    Have you tried talking to them?

    psychle
    Member

    Is that Mosquito?

    Indeed it is… for some reason we just don't get along, I don't know why! But I keep going back, hoping the 'relationship' will improve, but every time I come out of it filling crap…

    GaryLake
    Member

    Normally with these types of posts the OP is overreacting but taking a bike in for a job and then not being able to do that day is pretty poor.

    IME standard practice is to be given a day when they can do it (which might be 3 or 4 days time) and you take the bike in there and then.

    Premier Icon Jerome
    Subscriber

    Sometime it is best to walk away
    Buy avid mechanicals next time – it's what I have on my bikes, inc my Indy fab..

    druidh
    Member

    I'd say that they should pretty much stick to whatever timescale they told you. However, you also have to accept that some jobs just turn out to be a lot bigger than allowed for, so work sometimes gets knocked back.

    Mind you, "sometime next week", seeing as it was a Thursday, would mean a couple of days delay. I'd have thought that, with 3 mechanics, they'd be able to catch up sooner than that.

    highclimber
    Member

    Evans by any chance? I often get the 'I'm holyier than thow' feeling.

    Premier Icon vinnyeh
    Subscriber

    You're not far from London Fields cycles- they're a nice wee independent, else there's the original Cycle surgery in Holloway Rd.

    psychle
    Member

    IME standard practice is to be given a day when they can do it (which might be 3 or 4 days time) and you take the bike in there and then.

    That's what I thought as well… so I booked it in last week for yesterday, took it in in the morning and assumed the job would be done that day. Called up in the afternoon and they advised that they'd overrun and it'd be finished today, fine. Called up just now and it's 'sorry, not finished yet, will be Monday hopefully…'

    It's not that big a job is it?? I'm basically asking them to setup my brakes, should be 2 hours or so??

    uncle jimmy
    Member

    yeah, always ring around, book it in for a monday and pin them down to a time.

    i put bike shops up there with shonky mechanics and independant record shops for their 'laissez-faire' approach to customer service

    mark.laird
    Member

    My LBS is Good – Same Day service usually (Chased BB Threads, Brake Bleed) – even some stuff While you Wait – Fox Cycles Colne – Good Prices too and no I don't work there

    Mark
    Blazing Saddles MTB Club
    Barrowford

    swallow
    Member

    I find my LBS's (there's three in my town) all to be overpriced and ready to treat me like an idiot. Now there all supposed to be run by people into cycling but they never manage to give me that impression. My first experience of one of these shops was when I'd just moved to my town, popped passed the shop on a 3K+ bike and asked if I could borrow an allen to tighten something up, get me home – "sorry, fully booked today" never went back.

    In another, I witnessed whilst in a queue, a mechanic selling a pair of deore level wheels to a guy for £250 fitted. When I asked same guy how much a length of hose for my maguras would be, first thing he did was suck teeth then say "that'll be really expensive", looked it up (on CRC, I could see the laptop from where I was, actual price 16.99) then said £39 never went back

    I own a small shop (not bike) and know that rents need to be paid etc but there's a limit, past that limit I'll order online – if I need a specialist tool, I'll buy it, now I have tools to do all the jobs I need – find it more satisfying anyway

    if any small shop or large wants to survive, they always need to remember SERVICE and PRICE and a possible 3rd option, "don't treat your customers like idiots". Oh and my town – BATH – I'll leave anyone who knows the place to guess which shops……

    psychle
    Member

    I've almost completed building my 69'er, but there was one thing I couldn't do with my limited resources, so booked the bike in to my LBS workshop for yesterday (booked last week), dropped it off at 9am. The jobs that needed doing are/were:

    1) Crimp swages to braided brake hoses (I don't have a vice, or indeed a shed, and being HEL hoses they need to be 'crushed' on), I asked them to shorten the rear hose before doing so.

    2) Seeing as they're doing the brake lines, I asked them to finish the fitting of the system – ie. attach hoses to callipers & levers and then bleed/setup.

    And that's pretty much that…

    Called them up just now and they've advised it won't be ready till "sometime next week, as it's a big job and will take 3-4 hours…" Firstly, WTF is it a 'big job' for a fully equipped workshop with 3 mechanics? And if they couldn't do it in 2 days, why did they even accept the booking??

    How do most workshops work their bookings? Would you take in a job that couldn't be done on the day, or by the next day at worst?

    Fooking sick of this bike store… I really am! 😡 Don't know why I keep going back to them, they always make me feel like sh1t for some reason every time I use them… for the last time I swear! 👿

    ijs445ra
    Member

    Sounds poor, try Halfords Bike Hut next time :-).

    Took my bike into LBS for a brake bleed at lunch one day thinking i was booked in for the following day.

    Turned out i was actually half a day late. Brakes were still bled and hose shortened in 3 hours and it was picked up on the way home the same day.

    Well done The Bike Chain, Edinburgh

    Premier Icon H1ghland3r
    Subscriber

    Actually had the complete opposite experience with my (not very) LBS, they are the only Yeti dealer for many many miles around and after trying to source a dogbone removal tool for my 575 i gave up and booked it into The Bike Chain in Edinburgh. Was booked in on wednesday, dropped the shock with dogbone off tuesday and got a text and an email by lunchtime Wed to say it was done and ready to be collected. Picked it up last night to find that they had changed both shock bushings and done the aircan service as asked for almost £10 less than the tool on it's own would have cost me.!! Top service, well impressed and i am nigh on impossible to please as I do Everything on my bikes myself.

    Doesn't really help the OP but thought i'd let you know that there are good guys out there.. (and to give a much deserved shout out to TBC who i have seen around here a couple times!!)

    Premier Icon H1ghland3r
    Subscriber

    Wow, how's that for positive PR coincidence..!! 😛

    I wanted a time scale for my LBS to clean the BB threads as one side was slightly mashed at the start, simple job, could of done it my self (have done in the past) if I had the tool, which I didn't.

    Tried to get a time scale from my LBS and all I got told was 'well depends what comes through the door' – FFS I still have yet to understand what that means, surely if someone comes through the door after my bike has been dropped of they say I can do it once I've done this one (pointing at my bike).

    In the end I dropped it off on the Monday, called on the Thursday and got a 'oh yeah all done no problem' – They hadn't called or anything to say it was done and when I picked it up they commented on the fact the headset didn't seem right, now if they had any sense, whilst they had the bike and whilst it was in the stand they could have called me to say the bike was done and did I want them to look at the headset as it didn't seem right and charge me for the extra work.

    Bike shops I think need to operate their workshops like garages and book jobs in etc.

    Premier Icon timmys
    Subscriber

    else there's the original Cycle surgery in Holloway Rd.

    They quoted 10 days to even look at my bike last time I wanted something done. I've found the Kings Cross branch a bit quicker workshop wise.

    Have you come across these guys?;

    http://www.jazzcycle.com

    A couple of nice Polish guys with a workshop just off Holloway Rd. Best thing is they are open till 10pm every week night.

    brakes
    Member

    mosquito is my 2nd nearest LBS, someone has just openend a new one very close to me but I haven't checked it out yet
    .
    I've been in mainly to ogle at the pretty bikes they have
    any time I've asked them a question or wanted to buy something they've been a bit 'meh', not rude just uninterested
    .
    there is something depressing about that shop despite the blingbling bikes they have

    JonEdwards
    Member

    3-4 hours to fit hoses and bleed/setup brakes?

    1/2 hour for each end surely, and I'm no pro mechanic.

    Surf-Mat
    Member

    I've got sick of it all so now use a very good bike mechanic who picks up and drops off my bike (if it can't be done on site). I can buy my own stuff or get it via him. Just massively overhauled my bike and did a great job for far less time and money than any LBS near me.

    It's the future…

    GregMay
    Member

    Walk away, go find a new LBS, that is just crap service

    psychle
    Member

    there is something depressing about that shop despite the blingbling bikes they have

    Indeed there is! Couple of good guys who work in there, but the owners/directors are miserable gits IMO.

    Couple of years ago one of their mechanics did this to my Yeti ASR:

    Had a long discussion with the owners and the eventual agreement was that I'd let it slide (bike was 2nd hand to me and getting old) but that they'd 'look after me' in the future… well, all I can say is that there hasn't been a great deal of looking after and I've now had enough… fook them I say!

    ojom
    Member

    Oh – thanks for the comments guys. Glad to hear we did ok.

    I will pass them on to the workshop.

    Mark

    Premier Icon crazy-legs
    Subscriber

    They hadn't called or anything to say it was done and when I picked it up they commented on the fact the headset didn't seem right, now if they had any sense, whilst they had the bike and whilst it was in the stand they could have called me to say the bike was done and did I want them to look at the headset as it didn't seem right and charge me for the extra work.

    Doesn't work like that though – customer books bike in for a specific job and it's fitted in on the basis of that job. The number of times I've had to deal with someone who's said "adjust gears" over the phone, brings it in and then says "oh and can you just…"
    No. The job is the job, you've booked it in for a half hour slot and, based on that, I've filled the remainder of the day with other jobs.

    You wouldn't book your car into the garage for an oil change, turn up and say "oh and can you just give it a nice valet while you're at it"

    kiwi_stu
    Member

    How did a mechanic do that damage? If my bike came away with that type of damage, they would NOT be 'looking after me' in the future!! The 'looking after me' in the future they would be doing is a frame replacement!!

    4ndy B
    Member

    Our workshop is fully booked up for 2 days in advance & has been for some time, as are most in town, everyone is dragging the contents of their sheds in for servicing due to the relatively good weather.

    It's a 1st come 1st served basis in our shop unless it's a simple & quick job & the customer needs it urgently & it won't delay other customers jobs

    We advise our customers when their bike will be ready & a cost estimate. We will still take on work even with 3 or 4 days fully booked.

    We have been known to open the workshop after hours to do repairs, it's much faster without the phone ringing or customers & reps in the shop. We don't do repairs on Saturdays, it's just too busy in the shop with sales to do repairs

    We ring customers when the work is done or if more parts are needed than originally anticipated.

    Sounds like the OP's LBS has let him down a bit by not telling him in the 1st place how long the work would take. The delay could be down to other jobs taking more time, or they could be just plain old shite…

    Crazy Legs, that is so true, happens so many times, booked in for say a brake service & then they turn up & ask for the moon on a stick in the allotted time

    ojom
    Member

    It's a hard one for sure.

    We operate 2 full time mechanics, working pretty much flat out.

    At the moment we are booking into next Thursday so about 5 working day lead time. All jobs are dealt with as per booking date but obviously things are dragged forward if here and it is possible to do so.

    We operate a same day turnaround, drop it in at 9.30, it's back by dinner time.

    Seems to work ok 99% of the time…

    ianpinder
    Member

    I had two excellent lbs in bristol, I never booked my bike in for anything except for a full strip down, always had work done while i waiteven if it was on one of my 'other' bikes which i had not bought there. However, I didn't realise quite how lucky i was until I moved to maidstone, and i'm still looking for a nice bike shop

    Kitz_Chris
    Member

    Swallow –
    Oh and my town – BATH – I'll leave anyone who knows the place to guess which shops……

    Yea, I'm in Bath too and I think the shops are dire. With all the bike industry people around I don't understand why I always get treated like a retard! Even if I new nothing of bikes I would feel patronised by their attitude

    stugus
    Member

    +1 with kiwi_stu, I'd of freaked!!!

    ianpinder
    Member

    I was in bath…. I bought all my bikes from bristol

    remedyflyer
    Member

    One shop in Bath i went in for a look about could not believe they wanted £10 for a Bonty bottle cage which was only £6 in my LBS in Chelteham.Crazy prices in that shop.

    Premier Icon Tomahawk
    Subscriber

    Ah….

    I'd been waiting for a thread like this to emerge. I recently spent a small fortune in my LBS on bling (500 squids +) and when i went to collect the bike remembered that the schrader cap was missing off the shock (my doing previously) and asked them if they had one to which he promptly replied "tha'll be one pound please". 😯

    Are times really that hard? And did the assistant/mech actually consider the effect that sentence would have on my good will and intention to build a good relationship for the future? I don't think so.

    To cap it off (LOL), my left shifter nearly rattled itself off on the first ride after getting the bike back! It could have been very messy should the said shifter actually detached and got caught in my front wheel on the decent where i noticed it. Correctly torqued were they? TBH… it has inspired me to further develop my mech skills so that i can guarantee that everything is done to a satisfactory standard. But stuff like that is a basic thing in my eyes. Am i being unreasonable?

    spinout
    Member

    I'm in Bath too. Shop prices are definitely on the high side but I have to say I've had good and friendly services from both John's Bikes and the Avon Valley Cyclery + the occasional 'deal'.

    ojom
    Member

    To cap it off (LOL), my left shifter nearly rattled itself off on the first ride after getting the bike back! It could have been very messy should the said shifter actually detached and got caught in my front wheel

    what shifter was it… i cant think of one that isn't single bolted and hence unable to come off.

    I'd imagine storage must be an issue for London shops. none of them have much space to hold bikes, so I think they try and do every service on the same day to stop storing stuff.

Viewing 40 posts - 1 through 40 (of 58 total)

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