anyone used them lately, they have something in at a pretty decent price, cheaper than anyone else (even the other European sites), am I missing something?
Huge P&P? crap/slow service, hidden charges? (not created an account yet)
Also marked as "can be supplied ex stock", not entirely sure what that means.
oh and is this the site where you need to use a credit card?Posted 7 years ago
Well nothing in English
looks like a fixed rate of €15 for internet ordersPosted 7 years ago
uplink I was talking about the FAQ and Terms sections which DO NOT translate into English, no matter how many time you press that option…
Cheers all, just got to try and justify replacing the 2nd hand part I've just bought, with a brand new (better) part @ more than double the price though £100 cheaper than anywhere else (this thread was hopefully going to scrap the idea…doh!)… hmmmPosted 7 years agostealthcatMember
Great as long as whatever you buy doesn't need repair under warranty, as far as I remember. They won't refund postage costs, and you don't have a UK warranty.
It worked out cheaper for me to pay for the forks to go to TFT than to send them back for repair under warranty.Posted 7 years agoGiallograleSubscriber
What Mumboman said – I’ve used them a couple of times with mixed results. Prices are cheap but processing is inefficient and slow.
There’s an English translation button on the website – unfortunately it only translates a proportion of the text, so a working knowledge of German helps. On the phone they speak good English and are helpful. However they are inefficient, so a lengthy series of emails to make a payment.
For whatever reason the website failed to start processing my paypal or credit card payment – and although they advertise 1 to 3 days delivery, they admitted they take several days to get an order out the door. Once that’s done you’ve still got to wait for international post. Their current estimate is 6 days from start to finish for my order.
As long as you’ve time to spare and don’t mind emailing credit card info for manual processing, the prices may be attractive. Personally I’ve found plenty of other companies who do a better job for similar money so I won’t be using them again.Posted 6 years agocpSubscriber
you don’t normally email them your credit card details – I don’t know where that came from!
my stuff was via DPD, complete tracking from end to end – very detailed as well, all in/out scans at every depot, and a live scan as it goes out in the morning, and updated within minutes of the delivery being made (mine was left with the neighbour).Posted 6 years ago
thinking of ordering a 3×10 xt groupset from these – i dont fancy sending my card details via an email though?? seems a bit strange for an online shop??
who are they couriered by in the uk?? delivery times sound quicker than english companies
As far as makes no difference – it’s exactly the same as ordering from any UK sitePosted 6 years ago
Card payment includedGiallograleSubscriber
Looks like I’m in the minority on this.
Just spent 3 days trying to sort out a credit card payment for an SLX chainset to be told that they don’t know how long delivery will take, but suggesting 3 to 7 business days. Well that’s 9 to 14 days from the order. Too long for me.
On the plus side they do send lots of emails. On the minus, they’re not much help.
I have used them before and my recollection is that they weren’t exactly quick then either. FWIW CRC almost always manage next day for me. Likewise Merlin and Wiggle.
Anyway I got my chainset elsewhere.Posted 6 years ago
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