How did it come off the cassette?
I think the sprockets has broken first kicking the chain off. I’ve never had an issue with it going into the spokes before.. and yet all maximum limit screws were set.
Strangley, the guy this morning has admited responsbility.. but, said I don’t deserve it so wont replace it ! He’s done this on the basis that I’ve given his shite products a bad image on here and MTBR… which I did do, after he initially said, without even seeing a picture of the damge, sod off !
Shimano / SRAM – you both need new departments wherby you only offer Warranty to people who don’t bitch about your products when they fail, get some one tralling the itnernet for complaints BEFORE you pay out 😉