I still defend On-One a little in that while their customer service may be junk and they get orders mixed up, the bikes are not as bad as being made out here, or at least the frames. Perhaps there are some that are worse but I know quite a few who’ve had 456, c456, whippet and inbred plus a load with the roadie bikes and no problems (for balance I do know one who keeps having problems but he seems to destroy any bike whatever the brand).
I’d have bought a c456 650b if they ever did one, though Brant said it would never happen.
Northwind – Member
gets told “first one we’ve seen like that, must be a one off”, well- if that’s the attitude, and if that’s the quality of construction and level of quality control, what else is wrong?
Had that line with American Classic on cracking my carbon rim. Despite knowing another person who’d done the same on his and the shop I got it from then having another person come in with also the same.
Argued and argued, and still to this day they refuse warranty (wasn’t a crash, just cracked on a fireroad!).
tomhoward – Member
Lifetime warranty and free bearings seems pretty good to me, whose is better?
Indeed, and Jungle who deal with warranty stuff have been excellent in my opinion.