- 2016 canyon strive- who has one?
Check out the thread over on pinkbike, countless delays, misinformation from Canyon and huge issues with the shapeshifters.
I had an order placed for one back in October. Delivery was due to be two weeks after the order was placed. The most recent delivery date I got from them was the middle of April! Needless to say the order has been cancelled.Posted 3 years ago
heff, the medium and small strive race in blue are in stock and the large was only a 2 week order time when i placed my order, all the problems from last year were related to the factory move and a new IT system. Ive spoken to them and they said deliveries are now being met although mine has been put back a week from what it originally said on the website.Posted 3 years ago
We will see if they have improved !richwakMember
I got a 9.0 race back in June and love it. I use the shapeshifter all the time with no issues so far. Did have a problem with the reverb and the rear wheel. Both were sorted quickly by the office in London although they do take a couple of days to repky to e mails.Posted 3 years ago
An amzing bike at a great price….i say get one.
Ordered mine second week of December.Posted 3 years ago
Despite what the website says, and at least 2 false projected despatch dates, Canyon don’t actually seem to know when it will be getting sent out. Latest correspondence is suggesting 28th Feb to 3rd March of something similar as a despatch date. Not ideal but Just have to put up with it….not like you can get it anywhere else lol!tpbikerMember
all the reasons stated above were the reason I opted for trance instead of a spectral. I have 2 canyons, and had no issues with either, but ultimately you can usually pick up something of equivelent price and spec in the sales if you are put off by the delays.
Once it finally comes I’m sure it’ll be worth the wait however..Posted 3 years ago
Nope still not here, been on the phone 3 times, been on the chat thing 3 time, they just aren’t bothered. It’s a good job their bikes are cheap and good because their customer service is none existent.
The bike i’m waiting for has been on stock for 3weeks and on the express bikes list for 2 weeks yet mine is 4 weeks late. w****rs.Posted 3 years agoade9933Member
I ordered one in October Deliver dates came and went, promises flew by and also they basically admitted that they had no idea when the bike would arrive – despite mailing me and telling me it was about to be dispatched.
I was just about willing to forgive this because I had heard that they were good at replacing broken shape shifters but then I heard that this season people had gone 4 months waiting for replacements and were making quotes like “the worst seasons riding in my life”.
For me buying a bike is the start of your relationship with the company not the end and if I cannot count on them then I do not need this stress in my life. My previous bike was an Orange 5 and those guys are completely awesome when it comes to customer service.
Personally, I cancelled my order in December and bought one of these. It’s a steal at the price, rides like an absolute weapon and I know there is a good network of support and advice when I need it.
Good luck!Posted 3 years agoade9933Member
No mate. Luckily not. They say that you only pay when they dispatch the bike but I have since heard of people who cancelled and subsequently had their card debited and the bike arrive ages afterwards.
I also asked them to confirm in writing that the cancellation was confirmed, just in case.
I think I got let off lightly with some mild frustration.Posted 3 years agomark_richMember
I bought a cf8 in sept 15, shapeshifter is on it’s way out, 2016 replacement on order, they’ve credited my canyon account with £75 to apologise for delay.Posted 3 years ago
Had reverb replaced by uk service centre with a brand new one, prompt with no hassle.
Rear bearings in roam 40’s had to be replaced but again a SRAM part so no fault of canyon, paid LBS to do em as thought it maybe a wear and tear argument and needed em done ASAP.
Worst case scenario I can see is that shapeshifter dies completely and u have to lock it into dh mode until it get replaced, which leaves u with a 160 travel bike with similar climbing abilities as any other.
I got mine delivered to germany when euro was good for£2600 delivered!
I’ve seen instructions on pinkbike from canyon on how to bleed the shapeshifter to lock it into dh mode so can’t see why people have had bikes stood for months awaiting replacements.
I wouldn’t recommend buying one unless you can do some maintainance yourself otherwise your relying on lbs to fix it.
I love mine, great bike for the money but be prepared to do some spannering if needed, same with all direct sales bikes I guess.pb2Subscriber
If there is an award for “we don’t give a flying **** about customers” Canyon would win every time around ! I feel sorry for the UK Canyon staff who seem like a decent bunch but the top brass in Germany have the worst attitude towards customer service I experienced in over 25 years of buying all sorts of stuff from all over the planet.
They are soooo bad its difficult to put in to mere words their arrogance and the contempt they have for their customers.
I truly hope they go bust because companies with that attitude do not deserve to survive.Posted 3 years agopb2Subscriber
In the interests of balanced discussions, it would appear that Canyons after care service is ok, see the other Canyon thread. Where Canyon are uber bad is everything to do with buying a bike and delivering it on time which every other bike manufacturer seems to do in varying degrees of “better” From a business perspective Canyon completely baffle me, from a pre customer perspective they make my/your blood boil.
To those people with more patience than me, best of luck I hope it all comes good.Posted 3 years ago
An update from myself. I ordered my strive cf 8.0 medium race on the 08 Feb 16. From then until now I have had some issues, mainly with the payment as due to the exchange rate they got less than expected and asked for another 156 euros. This was sorted as it was their error and i didn’t need to pay. The order was then back on schedule. I utilised the chat service on the German site a lot and used Facebook messenger for canyon UK. Both worked and any other queries answered. I was told on Monday by the UK to ask again for a tracking number today if I didn’t receive one. I thought this may be just keeping me happy but this morning I received an email with notification and a tracking number. So its taken 2 weeks and 3 days. Not sure why mine has been so quick but I’m happy. Maybe me always using chat with different representatives got them to check different things.Posted 3 years agooldblokeMember
In the interests of balanced discussions, it would appear that Canyons after care service is ok, see the other Canyon thread
In the interest of balance, I ordered parts for my 2011 Strive in September 2015. Eventually complained to CEO and even though that got things moving, only slowly and I finally got the last bits last week.
That’s a pity because I had issues with the Reverb shortly after I bought it and that was sorted really well, so I can only assume that they’re far from fixing their issues. I wouldn’t buy one until they can show all their issues sorted.Posted 3 years ago
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