Too much pressure in the negative chamber that can only balance at full extension which you don’t get because there is too much pressure in the negative chamber.
Either
1. Bang the air pressure right up until to get full extension then let it down slowly.
2. Manhandle them to full extension
Both methods should equalise the forks. You may have to do it a couple of times.
If it still fails take them back.
Do not under any circumstances use my favorite method of sagging forks on solo airs. My favourite method is I over-pressure them, climb on, then let pressure out until correct sag is achieved. Great on dual airs and Fox, but on solo airs it only depressurises the positive chamber.