We live probably 100s of miles away but between myself and my husband we have spent £100s with them – they are great and the personal service is smashing.

I brought a Hope press fit bottom bracket for my Giant Anthem 29er from them and it didn’t fit as the Anthem shell has a step down and it would not fit.
Gave them a call to say it didn’t fit and they said sorry can’t help you, you brought it, you ordered the wrong part. Even when ordering I stated what bike it was for.
So phoned Hope,they there is an issue with the Anthem having clearance problems. Just tell the bike shop you have spoke to us and to give us a ring if needed and we will take it back and sort it with the shop.
Great I thought, phoned 18 bikes and told them what Hope had said.
Sorry you ordered the wrong part you fault we will not take it back.
Will you phone Hope ? No.
So back on to Hope, they again said no problem we will phone shop and get back to you.
10 minutes later Hope called back saying all sorted 18 bikes will give you a call to arrange taking it back.
No call from 18 bikes that day or the next.
Gave a ring and they did reluctantly take it back.
So from my experience Hope are a top company and have great customer service. Can’t fault them.
18 bikes, well they won’t be seeing any money any time soon.

Always been great for me-built up several bikes for me using a mixture of own bits and new bits with no problems. More recently, they’ve built a dynamo front wheel for me which has been great. Highly recommended!

Went in today for the first time. Seemed OK
What they had was nice but there was not a lot of it.

Used them a few times. Once for a Rocket demo which they didn’t charge me for, if Cotic hadn’t run out of frames I would’ve bought it through them. Also bought a bladder from them when I managed to leave mine on the sink at home. Been in quite a few times for mule bars and the like as well. To be fair they seem okay, if they don’t want to talk to because I’m not going to spend thousands of pounds on a new bike then fair enough.

Blastit – “brought” and “bought” are not interchangeable.

TBH two(?) blokes own/run it. So not enough to source/sell widgets. They can really only concentrate on the new frame/fork/software stuff thats got less hassle. Unlike someone like Evans with each store having lots of sales staff etc.

So you can see why they can’t cover both mechanic-stuff and sales with one of them (or two tops) in store in the time available.

Some nice stuff in there (and quite abit considering its a tiny store) but the kit alone in there must be a huge outlay interms of £££ just to stock the place.

18 bikes are ace IME. I was buying a bike frame though, and a saddle. Service was friendly and excellent too.

Always spot on for me. My first experience was fixing a bent mech hanger and drop out on a steel frame. No other shop in Sheffield would touch it (admittedly it was pretty bad), but 20 mins and £10 later and it was as good as new. Been going back ever since. I don’t buy everything from them, but if I want good service, it’s where I head.

The two bro’s are sound, always had time of day for me and my Q’s when i have nipped in on days when I have had my bike up in HOPE
If you drop on the other Gooner that works there,just walk on bye
I suppose service depends on who you get manning the ship.

We were in the Peak a few years ago and a mate’s Hayes’s needed bleeding, got to 18 just as they opened on Sunday morning and they wouldn’t even entertain doing them- fair enough, if you’ve got a load of work booked in but the chap’s attitude was ‘off’ to say the very least. We ended up at JE James’s in Sheffield, expecting the same treatment after reading comments about the shitty service there in the past, but they couldn’t have been more helpful, and cheap too!

Cheers,
Jamie

Bike Garage in Bamford is a vastly underrated / underhyped shop and only a couple of miles away and are my preferred shop

We were visiting the area a year or so ago when they were at the old shop, there was 6 of us who waited patiently for 30 mins or so for them to open only to be told “sorry I’m too busy you can’t come in, you’ll have to come back another time”… pretty poor show to be honest and not a good impression to new potential customers. ( It might of been the other Gooner by the sound of it)

free bike wash?

Si is a good lad, knows his stuff and very helpful

Way too busy for their own good (?) when I visited…I’d made a nearly 90 minute drive to visit them with a view of buying a frame or bike but they were just too busy to be able to have a relaxed chat about it so I left (having drooled at a lovely but out of budget Nicolai which I went on to purchase 2nd hand). Bad timing perhaps.

Always had great service off Si@18 Bikes.

..but don’t be surprised if it makes zero difference

I buy tubes there. Preferred the old shop.

Mixed experiences too, snapped pro 2 axle near the beast and popped in with my wheel covered in shit/mud to buy or at least order the spare parts instead it was rebuilt entirely FOC : )

Any other time i’ve been in they’ve been a bit grumpy to say the least…