18 Bikes in Hope
Just had my first visit there after all the reviews etc, I am only 40 minutes away so meant to go in for ages. needed a new seatpost clamp after a few hours riding. Wanted to say what a great shop with excellent service, it was so good I bought some new shorts too. Thanks 18 bikes even the pub you recommended was spot on! 😀Posted 3 years agoblastitSubscriber
I brought a Hope press fit bottom bracket for my Giant Anthem 29er from them and it didn’t fit as the Anthem shell has a step down and it would not fit.Posted 3 years ago
Gave them a call to say it didn’t fit and they said sorry can’t help you, you brought it, you ordered the wrong part. Even when ordering I stated what bike it was for.
So phoned Hope,they there is an issue with the Anthem having clearance problems. Just tell the bike shop you have spoke to us and to give us a ring if needed and we will take it back and sort it with the shop.
Great I thought, phoned 18 bikes and told them what Hope had said.
Sorry you ordered the wrong part you fault we will not take it back.
Will you phone Hope ? No.
So back on to Hope, they again said no problem we will phone shop and get back to you.
10 minutes later Hope called back saying all sorted 18 bikes will give you a call to arrange taking it back.
No call from 18 bikes that day or the next.
Gave a ring and they did reluctantly take it back.
So from my experience Hope are a top company and have great customer service. Can’t fault them.
18 bikes, well they won’t be seeing any money any time soon.BadlyWiredDogSubscriber
Good guys. Saved me a year or so back in the middle of a 55-mile Peak epic, when my SPDs died mid-ride, by ‘selling’ me a set of XTs on trust despite me having no cash or cards with me, then giving me a discount when I phoned up to pay for them next day.
Currently avoiding the place out of fear of inadvertently splashing out on a Solo or a TRc – or probably both… 😉Posted 3 years agonorthernmattMember
Used them a few times. Once for a Rocket demo which they didn’t charge me for, if Cotic hadn’t run out of frames I would’ve bought it through them. Also bought a bladder from them when I managed to leave mine on the sink at home. Been in quite a few times for mule bars and the like as well. To be fair they seem okay, if they don’t want to talk to because I’m not going to spend thousands of pounds on a new bike then fair enough.Posted 3 years agohoraMember
TBH two(?) blokes own/run it. So not enough to source/sell widgets. They can really only concentrate on the new frame/fork/software stuff thats got less hassle. Unlike someone like Evans with each store having lots of sales staff etc.
So you can see why they can’t cover both mechanic-stuff and sales with one of them (or two tops) in store in the time available.
Some nice stuff in there (and quite abit considering its a tiny store) but the kit alone in there must be a huge outlay interms of £££ just to stock the place.Posted 3 years agotomdSubscriber
It’s a lovely looking shop but IME the staff don’t want to help unless you’re spending lots and want to sell you something expensive when something cheap will do.
This is my experience / observation on the few time I’ve popped in. That’s their business model, and I’m fine with that but it doesn’t strike me as a friendly LBS.Posted 3 years agoBaldysquirtSubscriber
Always spot on for me. My first experience was fixing a bent mech hanger and drop out on a steel frame. No other shop in Sheffield would touch it (admittedly it was pretty bad), but 20 mins and £10 later and it was as good as new. Been going back ever since. I don’t buy everything from them, but if I want good service, it’s where I head.Posted 3 years agojamieaMember
We were in the Peak a few years ago and a mate’s Hayes’s needed bleeding, got to 18 just as they opened on Sunday morning and they wouldn’t even entertain doing them- fair enough, if you’ve got a load of work booked in but the chap’s attitude was ‘off’ to say the very least. We ended up at JE James’s in Sheffield, expecting the same treatment after reading comments about the shitty service there in the past, but they couldn’t have been more helpful, and cheap too!
Cheers,Posted 3 years ago
The two bro’s are sound, always had time of day for me and my Q’s when i have nipped in on days when I have had my bike up in HOPE
If you drop on the other Gooner that works there,just walk on bye
I suppose service depends on who you get manning the ship.
Nice username 😉
Another with good service here, Not local by any means but one I’ve traveled to on many occasions.Posted 3 years agocardoSubscriber
We were visiting the area a year or so ago when they were at the old shop, there was 6 of us who waited patiently for 30 mins or so for them to open only to be told “sorry I’m too busy you can’t come in, you’ll have to come back another time”… pretty poor show to be honest and not a good impression to new potential customers. ( It might of been the other Gooner by the sound of it)Posted 3 years agostilltortoiseSubscriber
Thumbs up from me for 18 Bikes. When I had my bikes nicked a couple of years ago they could not be more helpful in answering questions, knowing that I wasn’t necessarily going to spend my money with them. Most of my experience is with Si; I struggle to think of a bad thing to say about him based on my experience.
I should, however, publicly apologise for my kids who went into the changing room, locked it from the inside, then escaped under the door with neither me nor Si any the wiser 😳Posted 3 years agosimonmMember
Always been great for me.
My daughter attempted the same stiltortoise, and I recall they said someone elses tried.
I guess these thread are a bit like trip advisor, we brits don’t go reaching for the keyboard when we have a good experience with a shop / company / day out etc. But a slightly bad one and we hit the review button.
Best thing they ever did for me had ZERO money in it for them. I built up and refurbed an Isla bike, bought off here for my daughter. To make it a “special” experience for her I wanted her to goto a shop to buy her first pedal bike. 18 Gladly let me plant the bike there the day before, we turned up and Isla hunted down her dream pink bike with tassles on the bars in the shop. she was so made up, thanks chaps 🙂Posted 3 years agofubarMember
Way too busy for their own good (?) when I visited…I’d made a nearly 90 minute drive to visit them with a view of buying a frame or bike but they were just too busy to be able to have a relaxed chat about it so I left (having drooled at a lovely but out of budget Nicolai which I went on to purchase 2nd hand). Bad timing perhaps.Posted 3 years agounovoloMember
Had a Old frame from ebay sorted by them a couple of weeks back,
some nugget had appeared to have hacksawed the headtube down and made a right mess.
Emailed them with pics beforehand to see if it could be sorted and had a quick positive response.
Matt did a excellent job facing & reaming it so its now usable again.
Lots of shiny things in when I went ,not enough pennies at the moment to splash out though.
Again its not that local to me living the other side of Glossop.Posted 3 years ago
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