the roller is pressed againast the wheel reasonably tightly – is there any way to jusdge how tight it should be?
There’s a Tacx ‘utility’ app that lets you check the calibration of the roller – i.e, how tight the tyre is wound on. I’ve got it on my phone & run it probably less frequently than I should.
To be honest, unless you’ve got it massively wrong, it should be ‘in the ball park’….
There was someone the other week on here saying that the 2240 can only manage 400W. When questioned on this, I think he contacted Tacx and they asked him to update his firmware which sorted it out for him. Perhaps this is a similar issue?
Did you find the ‘realism’ slider in the settings? I have never moved mine from the mid-point.