I left my pride & joy to get serviced for the first time to a rather large and well known bike shop on Tuesday. I needed the brakes bled and the rear bushing replaced. I also asked them to look at the shocks and Chris King hubs to see if they needed serviced – but phone me before they did any work. They asked if I wanted the gears checked but I specifically said no. I gave them a phone on Thursday evening but they said the bike probably wasn’t done and confirmed they would definitely phone before they commenced any work.
I got a text today (Friday morning) saying the bike was ready and just picked it up. Both shocks and hubs were serviced and brakes were bled resulting in a bill of £200 without phoning me as I requested. On first inspection the works looks good and it needed done. The mechanic also said he replaced the bushing and a nipple without charge. Fair enough. But what has annoyed me is the have removed my expensive gore-tex inner cables, threw them in the bin and replaced with Shimano inners (charging me £8 for the privilege). I did argue I didn’t want this done and they should have phoned me before doing this.
Am I within my right to make further complaints about this or should I just suck it up?