First Utilities are getting right up my nose, they’re good value but I think the whole show is run by 3 guys in thier evenings.
When I joined I had a bill from my previous supplier for £500+ plus because they took my meter reading and changed it for another one for a laugh, I complained and they said they’d “look into it” the old supplier chilled out after a bit and wanted a couple of quid to settle the account which was fine as is been paying by DD. I was paying First Utilities the same as the last lot every month which should have meant a bit of a surplus so I assumed all was well until last week.
“Dear Mr. Jay, thanks for your complaint, we’ve looked into it, you owe us £600, we’ll take it via DD now” or words to that effect – “will you balls” I thought, firstly the time between my compliant and them coming back to me?
Have a guess?
TWO YEARS!
And they still can’t work out what I owe if anything, it took a year for thier bills to catch up with my actual meter reading, and will label any readings I give them, or even thier agency who reads them as being wrong.