Just had a letter arrive. OK so they’ve mistaken me for the carriage driver, don’t know how I could be and be taking the photos, but never mind.
Thank you for letting us know about the concerns you had with all 3 drivers on 11 March at 1205. I’m sorry to hear this – I can imagine how alarming it must have been for you and your horse.
We train all our drivers extensively, and they’re well aware of the standards we expect of them at First. Clearly, these drivers fell some way short of these standards on this particular day when driving past far too close – we’ll be speaking to them all and making it clear that we won’t tolerate the sort of driving you’ve described.
Once again, I’m sorry you had such a poor experience with us. Thank you again for getting in touch. If there’s anything else I can do for you, please let me know – I’ll be happy to help.
Yours sincerely