I think it's Yodel that operate out of the same huge building as us. Well, I say out of the building - a truck empties it's contents into the outdoor loading area, dozens of cars then try to pile into the same space and then once enough packages have been thrown around and the cars filled to their headlinings, they all drive off. I've even see one driving up the road with the hatch opening and a stream of parcels tumbling out onto the tarmac. If it isn't Yodel, it's a similar shower who deliver from private cars rather than vans.
Yodel. What a shower of...
I know they are infuriating but I find their level of pure ineptitude quite dazzling - Trail rat's photo is just priceless.
That said, DPD are equally shit at time. They emailed last week to say a delivery was due, link to "deliver to neighbour" included, which I clicked. Confirmation of "authorisation to leave with neighbour" received so imagine my delight when I got in to find a card through the door saying the parcel hadn't been delivered as I was out - no attempt had been made to leave with neighbour (who works from home and was in all day).
Had a van just pull up...passenger with a courier handset looks out of the window and then they drove off before we had a chance to open the door...
So I hunt around for a number for the Bristol branch - nothing.
Speak (eventually) to their online help who said they don't have a contact number for their depots and that my parcel was still sitting at the depot due to damage.
We call their head office up north and were told it was out for delivery and hadn't been out at all yesterday.
We recheck the tracking and it has just been updated to say it was out for delivery at 11.55.
They do not seem to have a clue what they are doing.
CityLink up here hand off to local couriers who, to be fair, are really good, know where to leave parcels, and are perfectly efficient..
Inspired by this thread, I've just written to them again.
(CC:ed [Sender], order number [x].)
Disappointingly, but not entirely unsurprisingly, I'm finding myself writing to you again in the vain hope that I can persuade you to prevent your "delivery" drivers from abandoning my packages somewhere in public and hoping for the best. A copy of our previous discussion should be attached to this email, assuming Google's webmail service is better at delivering things than Yodel, which wouldn't be difficult.
As you may recall, you assured me previously that "the courier has been advised of the acceptable and unacceptable method of delivery and what the Yodel standards are." I've had sufficient dealings with your company to believe that you and I both know exactly what Yodel's standards are, and we are simply at a disagreement as to their degree of acceptability.
On 27/11/13 we received a delivery via Yodel, your ref [reference]. As your driver managed to turn up during the half hour I'd had to go out that day, the package was once again dumped outside my house, exposed to both the elements and the local scrotes. In one way this was actually an improvement on the previous incident in that he / she had actually managed to put a card through the letterbox this time, however any hopes of redemption was cruelly dashed by whoever decided that "fragile" and "please kick the shit out of me" were synonyms. I've attached a picture for your records, no doubt to add to your collection from other customers who were also foolish enough to draw attention to which packages were the best to play football with.
I'm starting to feel as though we're at an impasse here. I expect what will happen next is you're going to reply with a cut-and-paste apology and empty assurances that it won't happen again, though of course you won't be at liberty to tell me what you're going to do about it (presumably because "sod all" isn't likely to placate many people). And round and round we go. So it would seem that I'm now going to be forced to check every time we place an order, asking the retailers which courier they're planning to use, and then if the answer is "Yodel" to take our business elsewhere. And of course, to be sure to tell them exactly what I'm doing and why. Because ultimately there's little point in ordering something if it's going to be a lottery as to whether it ever arrives safely.
That delivery ticket is about as much use as a fart in a space suit.
ive checked all the hidey holes in the garden and stick shed last night.
phoned up today to complain and was told its with a neighbour a few doors up - who will be sitting thinking i just cant be bothered collecting it from her - nope DHL havnt told me its with you.
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