Got home from camping at the weekend to find, not for the first time, a delivery abandoned on my doorstep in full view of the street. Naturally, I did what anyone would do about this and whined quietly about it on Twitter.
Yesterday I was (not wholly unexpectedly) contacted by Yodel's Twitter presence asking if they could help. After a morning of to-ing and fro-ing whilst they failed to find my address on their system or tell me what a tracking number should look like, I eventually got them the info they needed and they confirmed that the package had been delivered (film at 11) and asked if I wanted to make a formal complaint.
I said that I didn't want to make a formal complaint so much as just ensure that it didn't happen again, but if a complaint is what it would take to do that then that's how we'd roll. I was then asked to email them, and they'd pass the mail on to the complaints department.
So I drafted an email summarising (again) the conversation on Twitter and expressing the view that this wasn't good enough service. I'll repost it here if anyone cares.
Not long after I got a boilerplate reply with an apology and an assurance that "this will be addressed to prevent a repeat of this recurring."
The question to the STW collective is: now what? On the one hand, I've got what I wanted which is an apology and a promise that it'll be sorted. On the other, it feels a bit like a fob off, here's our stock apology letter now sod off. I can't decide whether it's worth pursuing exactly what they're going to do about it, or whether I should just take it at face value and see what happens in the future.
What would STW do?