What would singletrackworld do?
Long time lurker, very rare poster, but now looking for some input.
Took delivery of some 2014 new-in-box Pikes from a large, continental online retailer this morning (I live in Finland). Upon opening the fork’s box, I first noticed that they were quite dusty, and then noticed a small mark on the lower left leg’s decals and an accompanying just-under-1cm long scratch on the fork leg next to the decal.
Emailed the retailer, and they offered to send through a coupon for return postage, and to then send out scratch-free forks. This is pretty much what I expected.
Question is – would you bother sending the forks back, and the dealing with the accompanying fuss and wait? Would you suck it up, and understand that mountain bikes bits are bound to get scratched? Would you question whether or not your first-world-problem even deserves to be shared online?