We had an incident at work, a couple of us were working and a woman fell hitting her knee very badly. The bloke I was with who use to be a retained fireman jumped right into action. She was obviously in a lot of pain but he calmed her down and sorted her out, we managed to get a phone number of her for her husband who I rang to explain what had happened and that an ambulance was on it’s way, a few other people also offered to help. What was nice was that she wrote to our bosses thanking us for the help we gave her.