The Prius is in now being serviced. They are replacing the spark plugs.. The car came with fancy Iridium tipped plugs, and I am worried they'll gyp me and installing something cheaper. And I can't phone them and talk to them cos they never answer their phones...
Tell me your main dealer service horror stories.
i was laughing too much after the 2nd word to read the rest
Why do you think they'll jip you? Bad experience in the past?
When you get it back take one out to check? (This assumes you can get to them in your space-aged contraption).
Not exactly a horror story, but had the Mondy back from Ford in Liverpool at the 50k service. Alarm bells started when I realised they'd left a screwdriver under the bonnet. Up till that point they'd fixed no faults under warranty either, but that's another story.
Anyway, clutch slip started. Really badly, about 200miles after the service. Wouldn't even hold cruise control without the thing slipping at about 2k RPM on boost.
Took it back. "TADTS". **** that, they don't. They had it in for a couple of days, said they couldn't duplicate the problem and invited me for a test drive to check. Strangely enough, the fault didn't happen again...
Lying sods. And you can never get through on the phone.
I go somewhere else now, and they've still not found me a pair of alloys after 3 weeks' wobbly motoring (pothole damage). Might just be Fraud dealers, but I don't trust any of them & when you have a detailed query you can never speak to the actual spanner monkey.
TADTS?
I think I will take one out to check, but it won't do me any good. Iridium plugs are meant to last 100k miles, althoguh I think some folk say 60k.
Why do you think they'll jip you? Bad experience in the past?
My dad has had people bililng him for changing brake fuild and not doing it. And it didn't look like the main dealer were changing air filters ever.
I'm really reluctant to take my Punto to the main dealers with to get the engine management light sorted out. It's running in a safe mode at the moment and basically needs the injectors remapping, but with the emissions being spot on, (tested) and still getting 60MPG on a run with no performance problems there's not that much wrong with it. But I have a really bad feeling that if I take it in there'll be much sucking of teeth and a bill for new injectors and an ECU.
Well I'd say that if it's still doing 60mpg then the injectors are probably fine. It's probably something minor.. on some cars even a blocked vent in the fuel cap can cause limp mode iirc.
TADTS
They All Do That, Sir. Clearly you've never owned an Italian car 
re. Dealers. You're worrying over nothing. Assuming it's a Toyota dealers, then they wouldn't run the risk of a beasting from Toyota for the sake of some spark plugs.
Having our focus serviced tomorrow and recommended to have the brake fluid changed. I assume that if it's stamped and detailed on the work sheet then it's been done. Obviously if I discover that it hasn't then it'll become very tedious. When I had a Citroën I found that going in on a Saturday afternoon when they're dealing with new buyers and saying very loudly that I'd like to speak to the manager because they'd lied and overcharged me meant that things got fixed quite quickly, and then never going back again.
Well I'd say that if it's still doing 60mpg then the injectors are probably fine. It's probably something minor.. on some cars even a blocked vent in the fuel cap can cause limp mode iirc.
Hmm.. interesting..
Wessex Nissan of Hereford were the ones that screwed my dad over with the brake fluid. Funnily enough, I went to Wessex Nissan of Cardiff when looking at second hand cars, and they were the dodgiest bunch of geezers I met and I got awful service.
That is actually true & not made up rubbish.
My only main dealer story is the local Peugeot telling me I needed ~£1k of repairs when another dealer said that was rubbish and there wasn't really anything wrong with it - and then quoted a lot less for the same parts & labour than the first one did too...
tthew:
Get yourself over to Fiat ECU Scan, and ebay for one of these VAG-COM OBD cable
DIY diagnostics for less than a tenner!
Hmm.. well the Mrs has it back now and she thinks it drives better...
Cheers for that Steveb, I'd not turned up that website before.
I work at a main dealer and we dont rip people off , we make mistakes some times but not intentionaly.
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