We're having problems with it in 2 areas:
1. It's a real pain to light. When cold, theres a constant downdraft from the flue, enough to blow out a match pretty quickly - see the video:
The guys that installed it have added an extra metre to the flue outside (it's now prob 5-6 feet above the roof) and put one of those spinning fans on the top of the flue, but to no avail. Any suggestions?
2. The glass goes black pretty much every time we use it. We're using dry wood - last was a bag of silver birch as recommended by the installers. When burning it tends to be ok, but as it cools (once going out) it goes black. We're needing to clean the glass 1-2 times a week if we want to see the fire. I assume this isn't normal, and it may be connected to the flue issue (burning too cold?)
Any suggestions for me to take back to the installers?