I'm not one for going on forums and complaining about companies ( really... I'm not) but after using Winstanleys for the first time I'm more than a little disappointed.
I ordered a frame from them, it was out of stock but listed as being available to order and usually in stock with them within seven days. I was happy to wait so ordered it. I ordered it in mid June and was notified it would be delivered on the 26th. Fine. On the 25th I was emailed again and told it would be delivered on the 2nd July instead. Also fine if not a little disappointing. 2nd July goes by, no notification, no delivery. So I give them a call. " it hasn't come into stock, we'll chase it up and let you know". Don't hear anything so call them the next day. "It says it hasn't come in stock, we'll let you know when it does". I explain again the situation to be told "well it might have come in but it takes a while to check deliveries". I ask if they will let me know if it has come in or not to be told " you'll get a standard notification email when it's dispatched".
So I call again on Saturday and ask if they managed to see if it had been delivered "we don't really have many people work on a Saturday so I don't know". I explain that it was Friday that they had the delivery "well it might have been delivered, I'll check and call you straight back". Unsurprisingly nothing back from them.
I don't mind the delay, I ordered something out of stock, but it's the lack of communication and the poor attitude and the fact they just can't be bothered. They've had my money since I ordered it and just can't be bothered to just send me a quick update.
Is that about as good as it gets?