It went like this.
-Ordered a Brooks B3 leather bag as a gift for my wife for our anniversary (3 years = leather). Prompt delivery, reasonable price.
-Gave present to wife, after anniversary dinner, immediately broke. Awksies. Especially as she loved it (one of the rivets was faulty on the main strap/Brooks logo).
– Returned bag to Wiggle using supplied returns label, expecting a replacement.
– Email from Wiggle stating that they’d returned bag to Brooks ‘for inspection’.
Then . . . . nothing. For a month. Until I message wiggle, only to receive a ‘How did you return the bag? have you got a tracking number?’ email.
Almost like it’s my fault that there was a problem.
Hence the ‘Wiggle out of it’ tag. I, personally, don’t think that this is acceptable level of customer service nor time-frame. Ok, the fault may lie with Brooks, but the vendor was Wiggle, so they carry the can.