We have carried out monthly work for Company A for over 7 years. Company A was bought by Company B earlier this year and back in March I'm told that our services are no longer required as Company B is moving it to another third party they already use.
I speak to a/the buyer at Company B and explain who we are/the work that we did for Company A and ask if he'd like a price for the same work to be carried out. He says yes and I ask for some extra details (volumes involved, etc) and he says he'll get them for me.
I then hear nothing. I've sent a couple of emails since (basically asking for the opportunity to supply a price as I'm sure we can undercut their existing supplier) but still no reply.
I don't want to be pushy so have not pestered on the phone/by email. He's fully aware that we can easily do the job required, are well located and have a long standing history with the original company they took over.
Any company buyers out there – Why should he be ignoring me??

email init?

Pick the phone up & ask for a face to face

how many scenarios would you like ?
a) you smell
b) B's person is in a love tryst with snapper D
c) B's person is now dead
d) you have been classed as spam

etc

I've had emails in the past asking why I/the company haven't responded, it could be for any one of a dozen possibilities: emails not getting through, responsibilities changed, person is on holiday and hasn't set their out-of-office etc.

Every time I've sorted it with one phone call. People just don't use the phone anymore – even at our office, people will email their request rather than walk 10ft across the office to speak to each other. 🙁

Give the company a call.

Cheers guys. I'll go old school and call 🙂

People just don't use the phone anymore

we do that so we have a record. Sometimes it's nice to speak to people on the phone though – except today where i had the fantastic comment to me
after I'd introduced myself

"mmmm, well I know what the answer will be so…"
"you don't even know the question yet"
"ok, go on then"

In the end i got exactly what I needed and she was lovely.

Perhaps they're just not interested?