I have recently had a problem with dell, and their customer service has made me determined to buy a Macbook when funds allow.
Fine computers until things go wrong, but it was getting to the point that their inability to deliver a £1.24 component to me nearly wrote off the computer. And trying to convince them they'd sent it to the wrong address? "Yes sir you live in belfast, and we sent it to Edinburgh, as per the delivery address" Yes, but I didn't give you that address, you've posted it randomly to a woman called Susan in Edinburgh… "but we've sent it to the delivery address" I **** know you have!!! (Repeat this conversation for 2 hours, while running headfirst at a wall, and you will re create the experience).
Dell still haven't sent me the correct part. I was able to contact Susan in Edinburgh (isn't google great, thankfully it was her work address so I could get a phone number) and she kindly sent me the part. She was also rather puzzled.
Get a dell if you want, just hope like **** it never goes wrong. Id gat an Acer or a Macbook second hand.