Do NOT, repeat, DO NOT buy from Debenhams.
We were struggling to afford John Lewis (our first choice), and the Debehams drew us in with a half price January sale offer.
They are made of cheese, splintery 2×1 and a disregard for anything nearing engineering or design for strength.
In addition, Debenhams refused to ‘find’ our warranty information, despite a receipt and credit card bill being produced. Only when we went to do a ‘chargeback’ on CC did they miraculously find our record.
They then sent a man round who stated that creaking and one sofa sagging like sitting on a hammock was OK. Cue three more months of arguing and letters before a second man came round, who agreed there was an issue. He then walloped in three over long screws and a set of small brackets (in tension, not compression), so they that repair lasted 6 months.
We are now out of warranty, Debenhams refuse to do anything, and i have repaired and re-built the base of one of the sofa’s myself.
£1200 for a pair of sofa’s that last under three years…
Utter tosh. Lewis’s next time for us.