Have bought a few bits and pieces thru STW and have always been happy – trust and fairness seems to be the basis of it.
Bought an item recently (and not using this to start a witchhunt pls) which patently does not work, and confirmed by the LBS. Contacted the seller, who said it does work and that's that (altho he hadn't used it for a long time pre selling). I explained the fault, offered to return it and he refund me less his postage so he's not out of pocket. No he said. Asked again, no response, and none from my other emails.
What to do – just feel a bit hard done by, and leaves a bit of a bad taste. Is there a decent way to follow up (accepting it's not that big a deal – as much a matter of principle)
Cheers