Jeez this is really disheartening, that so many of you have had such bad experiences of HR!
There are many better examples of HR working as a partner in a business, adding value rather than simply being a cost centre. We work with HR to help them be more business oriented using a 'decision science' framework that goes something like this:
As a business you compete with other companies in a market where there is a demand for your service. That demand is differentiated and your company chooses to compete in such a way as to appeal to one or two segments of that market.
You've built your company around sustaining a competitive advantage based on those criteria; in order to survive and grow, you need to ensure that you maintain that competitive advantage.
Now, who are the people in your organisation that are the most critical in helping sustain that competitive advantage? Draw a line back from the thing that you do as a company that allows you to beat the competition to the people who more than anyone else in the company support and execute that thing.
These are your critical resources; these are the people that you absolutely need to:
– ensure are in role
– are performing 100%
– have clear identified succession plans in place for
– invest in for development as a priority
– hire the best in the market
It always struck me as odd that other 'cost centres' in a business, such as accounting & finance and marketing, were so much better regarded than HR. It's because they brought decision science to their discipline a long time ago and people can see a clear line of logic and therefore value between the decisions they make and the results they generate.
This is what HR needs to do; thankfully it's happening, but mostly only in the larger organisations.