There always seems to be lots of flogging of bad companies on here….not having a go, just stating the fact!
So I thought I should share some of my positive experience of Orange Bikes today.
I have an Alpine 160 (the third orange in the fleet of three in my shed). I have had various friendly e-mails backwards and forwards today about getting it re-sprayed. Due to some very slight corrosion I asked whether they might consider offering a discount. I was very happy to get an e-mail back, very quickly, from Dale in their CS department. He advised that yes they could do it and would offer a discount by way of recompense for the corrosion. Not once did I get any guff about having to go through bike shop that supplied, warranty cards etc etc etc. It was a simple ‘hey, no problem send it down!’.
At the same time a work mate next door was also e-mailing Dale for some technical info on how to remove the shock from a Blood – not as simple as anything else before anyone says anything. Anyway, again rapid response with easy to follow instructions. We got it changed out at lunch time and Dale even followed it up with how did you get on.
I can honestly say that with the notable exception of my excellent LBS (Cycle Highlands – Ballater) I’ve never had such brilliant service in the bike industry. I’m so chuffed and it has totally re-affirmed me as an Orange owner and rider (probably) for life.
Well done guys!
Oli.