Apologies for the long post...
My mum has a small business, a shop. Recently she contacted her energy supplier (one of the big names) and negotiated a (hopefully) better contract.
Within a day or two (Tin Foil Hat time) someone contacted her about cheaper electricity and a few days after that she received a letter from BES Commercial Electricity Ltd.
This letter claims she entered a verbal agreement on the phone, they will be taking over her supply in January, the changeover is in process and will cost £400 to stop from happening now. The tone of the letter is quite threatening especially for my mum who is now nearly 70. Obviously she called them straightaway but got the same threatening tone that they would pursue and costs not paid etc etc.
So I’ve Googled BES and can’t find a lot of nice things said about them online. The above is standard practice for them it would appear if all on T’internet is true.
My understanding is distance selling regulations aren’t applicable to business, even if they were the standard 7 days is over. Unfortunately my mum doesn’t remember exactly what was said during the call (she’s had a few health issues, an operation, complications then fell over and broke her arm so has had a lot on her mind).
So I think I’ll just write them a (recorded) letter, asking for evidence of the verbal agreement. If what I read on internet is true they may well come up with an edited or complete telephone recording.
I’ve told her NOT to hand out bank details, and call her current supplier and tell them she wants them to remain her supplier.
Any other suggestions (serious or otherwise) to get them off our backs…