I took my back wheel (Mavic rim, XT hub, 3ish years old) into LBS, and asked them to fit a new freehub. And only fit a new freehub. Went back a week later to collect, and they'd charged me £22.50 labour, plus £29.99 for new XT freehub. I said, it takes about 5 minutes to fit a new freehub - why have I been charged £22.50? They said - half an hour labour, as your bearings were dirty. Cleaned hub out, regreased - but did not replace bearings. That took half an hour. I paid at the time, then started fuming - on the receipt, 'No further work unless advised' box was ticked, work done column sadi 'Fit new freehub', Maximum estimate was £45 - so went in this morning, and confronted the manager. He said - we're were only doing the job properly... I said - but you didn't do the job properly - if the hub needed overhauling, you should have put in new bearings... and as the receipt said 'no further work unless advised', you shouldn't have done anything before speaking to me.
He gave me back the difference between what I paid and maximum estimate - £7.50. Were they trying to rip me off? Or am I out of touch?
I recently phoned Cycle Surgery for quotes on a few maintenance jobs, which don't take long and aren't complicated, and was astounded how much they charge.
Anyone's thoughts appreciated....