Was wondering if anyone has any experience or useful information regarding the turnaround time for frames to be fixed under warranty?
Mt LBS noticed a hairline crack on the chainstay of my XC Cube that was only 1 year old back in late January (I think...it's been so bloody long now). They filled out the warranty details v. quickly which I appreciated and told me the new frame or rear triangle would be with them and bike fixed within 8 weeks... Back then, this even seemed long to me, and as I had no other MTB and rode my Cube 2-3 times a week I felt gutted, but was happy I bought it new and even had a warranty to go to. I asked about a demo bike for the interim and they said they'll see what they/Cube could do about it but never heard anything else about it.
Since it's been in the shop (still not back in my ownership!) I've had to chase the LBS a number of times to get even the smallest amount of information about the process. It's been well over 8 weeks now and I'm getting extremely frustrated at the situation.
What are the laws or conditions, if there are any, regarding turnaround time for this sort of thing? I can see no mention on Cube's website etc. regarding turnaround time for warranties. I'm considering making official complaints to my LBS and Cube, although I know that it's more down to Cube's slowness to get the part to my LBS, the LBS have still been very poor at communicating to me and keeping in touch.
Thanks in advance for any tips.