My ride to work bike has creaked a bit for a while but today it just got a whole lot worse and theres a crack around the BB shell
Its 6 months old and was bought through one of the mail order companies who we were tied to with our employer
Prob is I have no faith in them
The first bike arrived with trashed packaging and was damaged,and this one had canti's set up by a total numpty - its easy to see how the same person may easily have torqued the BB to kingdom buggery. Probably........
Anyway before I phone them up and resign myself to 2 more days off work waiting for couriers to collect and redeliver, in addition to the 3 from the initial purchase, do I absolutely have to use them for the warranty claim?
My LBS stocks the same brand, if the manufacturer allows would they pay them to swap the components over or is warranty stuff a loss leader for the supplying dealer?