Can’t say I’ve been of fan of VW/Audi dealers in the past.
Varies a lot, I reckon. Sinclair of South Wales are pretty good in my experience.
If both sides of the brake go then you are looking at over £50 for the parts, of course, but it’s still an easy mechanical job assuming no complications of course.
When I got mine, I had the parking brake malfunction intermittently for a while, then it went away, then came back. It generally took a couple of presses to get it to work, that went on for a year or more before it finally packed up altogether. I’m currently having the same intermittent fault, I’m assuming it’s the other side, so I think I’m going to drill a tiny hole in the casing and squirt lube in there whilst it still works.
Although, it may be the dashboard switch (another known issue) because it’s so far never failed to disengage or engage automatically…..